About Valentino

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Senior Client Advisor / Client Advisor

We are currently seeking a highly motivated Senior Client Advisor / Client Advisor with strong personality and passion for creating an exclusive experience for our customers to join our expanding sales team.

Responsibilities:

Focuses on development and retention the existing clients; recruitment of new and potential ones
Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
Offer an excellent level couture service at all times across all categories
Foster sales in partnership and OTO appointment routine
Naturally integrates digital tools in selling and clienteling activities
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)

Requirements:

Minimum 2 years relevant experience in luxury fashion retail environment
Pleasant, outgoing and passionate with high fashion sense
Good command of Mandarin & Cantonese is MUST. Knowledge in English
Excellent communication and ability to work independently
Able to interact with different levels of customers and staffs
Proven sales track records and experienced in handling VIP customers
Able to work on weekends and public holidays
Immediate availability is preferred

Candidate with less experience will be considered as Client Advisor

Team Leader (Supervisor)

We are currently seeking a highly motivated Team Leader (Supervisor) with strong personality and passion for creating an exclusive experience for our customers.

Responsibilities:

Lead the sales team in maximize store sales through monitoring and measuring sales performance on a daily basis through KPIs management (convertion rate, cross selling, AVT, upselling, strategic zoning)
Drive the sales team in deliver the best client experience through the Valentino Client Journey
Recruit new clients and retain them to develop and maintain long-term relationships in order to promote Brand loyalty
Offer an excellent level couture service at all times across all categories
Foster sales in partnership and OTO appointment routine
Naturally integrates digital tools in selling and clienteling activities
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Fully support and align with all key business initiatives and Company strategies

Requirements: