A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide.
Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management.
The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores in 45 countries across the world.
We cordially invite high caliber talent to join our Hermès team in Macau.
Team Leader
Job Responsibilities:
Help to achieve annual and monthly targets which communicate by the Boutique Manager with the Group Commercial policy and image
Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department
Analyze the sales data and provide constructive suggestions for improvement of sales
Ensure that the group procedures are properly respected and take all necessary action to avoid discrepancy or stock loss
Work with operation team to perform regular stock take and be able to explain the discrepancy or irregularities to Boutique Manager
Ensure store procedures are properly followed and smoothly operate by team
Handle all customer complaints and difficult situation
Ensure the team to provide professional service to customers and coaching individual staff where necessary to enhance staff skill
Job Requirements:
Solid experience in luxury retail industry with at least 3 years of supervisory or leadership experience
Great presentation, communication, and interpersonal skills
Strong analytical mindset and ability to provide effective solution
Knowledge of shop operations such as stock organization, cash and credit card handling, stock count measures
Curious individual with good problem-solving skills and eager to seek for challenges
(Data collected will be treated in strict confidence and used for recruitment purpose only.)
Sales Associate
Job Responsibilities:
Responsible for all sales activities in store within Hermès standards of image and services worldwide
Deliver quality and consistency of service including identifying customers’ needs, developing client relationships, sale, and delivering post-sale services
Achieving sales target and maintaining a high level of customer service, product knowledge and basic operational procedures
Build and maintain long-term relationship with customers by providing excellent customer experience
Assist with inventory and special projects as needed
Other duties as assigned
Job Requirements:
Minimum 3 years relevant retail management or operation experience in luxury brands, high-end fashion, jewelry, and watch retailing industry or in similar capacity
Strong motivation towards becoming a Hermes Ambassador and providing excellent customer service
Strong commitment towards teamwork
Energetic, passionate, and positive working attitude
Excellent in presentation, interpersonal and communication skills
Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.
Client Advisor
Your opportunity
To bring the in-store customer experience to the next level with flawless service that dazzles. You will seek out and leverage opportunities to enhance sales and increase growth, in harmony with the Bottega Veneta philosophy of luxury.
How you will contribute
Achieve sales targets in line with company strategy and use effective selling techniques to maximize the business potential of the stores
Share information and best practices in order to build solid and harmonious team relationships
Deliver excellent customer service and cultivate customer relationships via effective after-sales service
Efficiently collect and update customer information for CRM and Client Book use
Participate in stock management and maintain the floor display area and merchandise
Embody our company service values and standards at all times
Who you are
F.5 or above
Sales experience preferably in fashion & luxury contexts
Good command of English, and Mandarin
Energetic, outgoing, and pleasant with good customer service
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide.
As an independent company, its core values are grounded in:
Exceptional creation and client experience
Nurturing human potential
Having a positive impact – on people, the environment and communities around the world.
As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.
Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.
Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.
75 年前，當 Pierre Balmain 首次推出“新法式風格”時，所有人都立刻意識到，BALMAIN 時裝屋引領了一種充滿新鮮感、大膽和女性精神的高定概念，打破了諸多當時約定俗成的觀念。他的大膽得到了回報。 Pierre Balmain成為引領上世紀中葉高定時裝黃金時代的少數法國青年才俊之一，幫助將戰後的巴黎重建為世界時尚之都。 BALMAIN 現任全球創意總監 Olivier Rousteing 十幾年來不斷從 Pierre Balmain 留下的非凡之作中汲取靈感，並堅持初心，設計充分反映他的包容性、力量感且符合全球 BALMAIN 軍團理想生活方式的作品，以令人一眼即識的 BALMAIN 廓形、風格及態度，突出 BALMAIN 時裝屋典藏的獨特工藝，並始終反應出深厚的法式傳承。
About Balmain
More than 75 years ago, when Pierre Balmain first introduced his “New French Style,” it immediately became clear to all that his eponymous house was offering a distinctly fresh, bold, and feminine conception of haute couture, one which broke with many of the wellestablished conventions of the era. His audaciousness paid off. Pierre Balmain became one of the handful of young French talents who ushered in the mid-century golden age of couture and helped to re-establish Paris as the world’s fashion capital. Since 2011, Balmain Creative Director Olivier Rousteing has been inventively building upon Pierre Balmain’s extraordinary legacy, while always remaining true to his own determination to design clothes that reflect the way his inclusive, powerful, and global Balmain Army wishes to live today. The result is a unique and instantly recognizable Balmain silhouette, style and attitude that highlights the singular craftsmanship of the house’s celebrated ateliers, while consistently referencing a rich Parisian heritage.
Forward Fashion (International) Holdings Company Limited, a Hong Kong Listing Group, principally engages in the retail of fashion apparel of international brands ranging from established designer label brands, popular global brands to up-and-coming brands through our multi-brand and multi-store business model in Greater China. The fashion apparel of the Group includes social apparel, suits, outerwear, intimate lingerie, athleisure wear and sportswear. It also offers footwear, cosmetic and skincare, designer home accessories, artistic ornaments and other lifestyle products, so as to cater different needs and tastes of the customers.
As at early 2020, the Group operated over 200 retail stores in Mainland China, Macau, Hong Kong and Taiwan. The brand portfolio had over 100 brands, including international brands and self-owned brand. The workforce reached a total of 1,500. Under the leadership of the management, the Group has grown into a well-established fashion apparel retail company in Greater China with a high degree of product differentiation, a broad brand portfolio and stores strategically located in premium locations in Greater China.
Founded in 1984 in New York, Fashion Designed Marc Jacobs created the label and now the brand is under LVMH Group. Marc Jacobs has constantly invigorated the fashion world with a unique design philosophy.
LVMH – Preserving an identity and roots, while at the same time constantly reinventing themselves in order to appeal to their contemporaries, has always been the “raison d’être” of the Houses. We commit to allow creative talents rich with promise to express themselves.
享有盛名的時裝設計師 MARC JACOBS 於 1984 年在紐約創立的同名品牌，同時現為 LVMH 集團旗下品牌。 MARC JACOBS 以天馬行空的創意，打造獨一無二的時尚風格。
As a Gucci Team Manager, you will lead and inspire a dedicated team of Client Advisor to deliver the highest performance through a customer centric attitude. You will lead from the shop floor, delivering real time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. You are an ambassador of the brand, promoting our Values and Amplifiers.
Key Accountabilities
Promote a positive and professional team environment that fasters trust, integrity, and superior performance standards, leading by example.
Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
Conduct regular and monthly performance conversations, discussing results and developing action plans.
Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
Monitor the performance of the assigned categories and proactively propose actions plans to reach the targets.
Partner with the Store Manager and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
Partner with the Store Manager and the VM team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
Qualifications
Bachelor’s degree or above in any discipline
Minimum 6 years relevant sales experience in fashion & accessories industry with 2 years at supervisory level or above
Commercial awareness and strong business acumen
Excellent customer service skills, product knowledge and people management skills
Pleasant, outgoing and eager to interact with different levels of people
Possess strong interpersonal skills and leadership
General PC skills
Good command of spoken and written English and Chinese
Responsible for handling the daily sales activities and providing courteous customer services to customers. Besides handling the typical sales transactions, may have additional responsibility for monitoring a product category with superiors, such as stock and inventory controls, quality control and price events.
Key Accountabilities
Accomplish the daily assigned duties and achieve the sales objective
Provide professional customer services and interacts with customer to build strong customer relationships
Increase the customer database by capturing as much customers’ information as possible
Communicate well with customers and colleagues at all levels
Display merchandise in accordance with Company’s guidelines and ensure all merchandise on display are properly priced, labeled, signed and in good condition
Perform daily stock count accurately and efficiently
Ensure that Store is clean and tidy in all aspects
Perform other duties as assigned
Qualifications
Secondary school graduate or above in any discipline
Minimum 2 years relevant sales & customer services experience in fashion retail
Pleasant, outgoing, and eager to interact with different levels of customers
Good command of spoken Cantonese, Mandarin, and English
Macau ID holder is a Must
Candidates with more experience may be considered as Senior Client Advisor
Interested parties please send detailed resume and expected salary to Human Resources Department email: career@mo.gucci.com.
Furla, created by the Furlanetto family in 1927, is one of the major players in the worldwide leather goods market. The brand’s DNA is expressed through the values of Italian craftsmanship, distinctive creativity, quality and timeless elegance. Simplicity and uniqueness, femininity and modernity are blended in a highly original balance
