We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.
WHY WE WILL LOVE YOU
Proven experience in combining both process & results orientation successfully
Experienced in creating & implementing mid-term plans, setting budgets and following up goals.
Understanding of P&L accounts
Proven experience of being a valuable contributor to business unit results.
Ability to work across functions and influence a matrix organization
Experience in supporting managers in resolving performance and other people management issue
Self-reliant and motivated with proven ability to work as part of the team as well as independently.
Ability to identify need for and drive change within the unit.
Effective communication and relationship management experience.
Ability to communicate confidently and clearly in spoken and written English.
Facilitation skills.
WHAT YOU WILL BE DOING DAY TO DAY
Act as an HR and store HR business partner to the unit manager on all People topics
Prepare and review cost budget and execute process solutions to lower cost, increase operational efficiency and monitoring recovery process while safeguarding customer experience and corporate governance.
Formulate and execute people strategies and relevant store business plan which are operationally implemented and lived up to
Together with store manager, prepare and secure an up-to-date succession process plan by influencing managers to take the lead with special focus on developing talents and high-performing potentials
Be a good example of IKEA leadership in ways that express IKEA values within and outside IKEA, and together with unit managers’ help to safeguard and promote IKEA Culture
Prepare and deliver store learning & training plan, supported by the Learning & Development Manager and Competence Development Leader
Secure value base recruitment and deliver budget manpower plan for all functions
Responsible to implement co-worker relations plan that effectively manages all local interactions with co-workers
Lead and enforce cost effective contract terms are executed and reviewed properly and in compliance with local laws and regulation as well as Dairy Farm policies.
Secure IKEA to be a safe environment for our customers, suppliers, and coworkers by enforcing relevant rules, guidelines and standard operating procedures
TOGETHER AS A TEAM
Having passion about people and having a strong belief in individuals’ potential
Leading business through people
Steer the business towards long term growth and profitability
Constantly look for more effective ways of working
Interest in home furnishing and what it means for the people’s everyday life at home
COMPENSATION PACKAGE
44 work hours per week, 5 working days per week, Monthly Store Sales Incentive, Annual Fixed Bonus, Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, , Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path
Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference
Supervising the Customer Service team with the development, implementation, and maintenance of programs to achieve operational KPIs such as customer satisfaction, first-touch resolution, quality, productivity and case management.
Creates daily accountability for agents regarding the customer service scorecard.
Agent development – Provide soft skill coaching and continued business knowledge training to build and maintain required skill sets.
Assist in the on-job training of newly hired Service agents.
Participates in the planning and evaluation of root cause issues to increase continuous improvement in the field, determine and identify trends and make appropriate, timely recommendations to management.
Constantly trying to improve the customer experience by analyzing operational performance alongside your manager.
Reviewing the current customer service operation and helping your manager set up new processes to streamline and improve the customer experience.
Prepare productivity reports.
Other duties and responsibilities as assigned.
Working Location: Macao
Who is our Right Fit
Macau ID Holder
Diploma holder with 5 years or above in the contact center industry; or with extensive years of relevant experience
Minimum 2 years at supervisory level
Strong ability to deal with difficult people with excellent complaint handling skills
Excellent supervisory skills with demonstrated problem-solving capability and decision-making potential
Strong prioritizing and multitasking skills to work within tight deadlines
Good command of spoken and written Chinese and English
Proficient in computer skills, including MS Office and Chinese typing
Finance Officer
What You will be Doing
Ample development opportunities becoming a future-proof “Digitalized Professional Accountant”, by being the stakeholders in TECHFIN projects, robotic process automation process and business intelligence tools adoption
By developing your career in Authorized Employer of Hong Kong Institute of CPAs, Association of Chartered Certified Accountants, and CPA Australia, you will work with a dynamic and elite finance team in the most fast growing and innovative end-to-end Ecommerce platform in Hong Kong
As part of Finance Team, you will be one of the key drivers providing financial and analytical leadership to Finance team members as well as business partners. You will be responsible for numerical and analytical deliverables for internal reporting, business decision making and regulatory compliance purposes in a fast moving and high-growth environment. Process re-engineering is also inevitable for the automated financial reporting process
Who is Our Right Fit
Bachelor degree in Accounting or equivalent
4 years or up relevant working experience preferably with audit experience
Experience in account receivables management and control is must
Member of recognized accounting professional bodies, e.g. HKICPA/ACCA, is a plus
Proficiency in Excel/PowerPoint/PowerBI/Other BI tools will be advantageous
Self-motivated, energetic, well-organised, independent with good communication skills and able to work under pressure
Customer Service Officer (Signing Bonus - $6,000)
What You Will Be Doing
Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email
Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels
Collaborate closely with different stakeholders to ensure effective service delivery to customers
Support ad hoc projects to ensure smooth team operations.
Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)
8 days’ off per month
Working Location: Macao
Who is our Right Fit
Bachelor's Degree or above
Macau ID Holder
At least 1 year of customer service experience
Highly motivated and able to work independently with strong sense of responsibility
A good team player and desire to work in a team-oriented environment
Excellent command of English, Cantonese and Mandarin
Proficiency in Chinese word processing & MS Office is essential
Excellent service manner, positive thinking and willing to work under pressure are preferred
Candidates with more experience will be considered as Senior Customer Service Officer
Immediate available is highly preferred
At HKTV, we offer a competitive salary along with attractive talent benefits, including:
16 days of annual leave, plus marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave, and compassionate leave.
A five-day workweek with flexible hours before 10:00 AM for selected roles in our TKO office.
A 20% employee discount program.
Comprehensive medical and life insurance coverage.
Dental benefits and an attractive education partnership allowance.
Professional training and opportunities for career advancement.
Maintain accurate electronic spreadsheets for financial and accounting data.
Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
Complete period-end closing procedures and reports as specified.
Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
Follow all company policies and procedures; protect company assets; Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisor.
Job Requirement:
Degree holder in Finance or Accountancy or LCC Level II
At least 3 years’ relevant working experience
Strong analytical skill, proficiency with MS Excel
Mature, patient, well-organized and able to work independently
Good verbal and written communication skills (Cantonese/English).
Macau ID holders ONLY
Accounting Clerk
Job Responsibilities:
Perform the day to day processing of financial transactions to ensure that financial data are maintained in an effective, up to date and accurate manner
Follow up financial and accounting documents according to authorized instructions
Reconcile accounts payable and receivable
Issuance of Invoice/ Debit Note
Issuance of cheque Payment
Expense Accruals for Non-trade payable
Managing petty cash for expenses reimbursement
Provide administrative support in order to ensure effective and efficient office operations
Perform other related duties as required
Job Requirement:
Degree holder in Finance or Accountancy or LCC Level II
At least 3 years’ relevant working experience
Strong analytical skill, proficiency with MS Excel
Mature, patient, well-organized and able to work independently
Good verbal and written communication skills (Cantonese/English).
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Senior Client Advisor / Client Advisor
We are currently seeking a highly motivated Senior Client Advisor / Client Advisor with strong personality and passion for creating an exclusive experience for our customers to join our expanding sales team.
Responsibilities:
Focuses on development and retention the existing clients; recruitment of new and potential ones
Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
Offer an excellent level couture service at all times across all categories
Foster sales in partnership and OTO appointment routine
Naturally integrates digital tools in selling and clienteling activities
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Requirements:
Minimum 2 years relevant experience in luxury fashion retail environment
Pleasant, outgoing and passionate with high fashion sense
Good command of Mandarin & Cantonese is MUST. Knowledge in English
Excellent communication and ability to work independently
Able to interact with different levels of customers and staffs
Proven sales track records and experienced in handling VIP customers
Able to work on weekends and public holidays
Immediate availability is preferred
Candidate with less experience will be considered as Client Advisor
Team Leader (Supervisor)
We are currently seeking a highly motivated Team Leader (Supervisor) with strong personality and passion for creating an exclusive experience for our customers.
Responsibilities:
Lead the sales team in maximize store sales through monitoring and measuring sales performance on a daily basis through KPIs management (convertion rate, cross selling, AVT, upselling, strategic zoning)
Drive the sales team in deliver the best client experience through the Valentino Client Journey
Recruit new clients and retain them to develop and maintain long-term relationships in order to promote Brand loyalty
Offer an excellent level couture service at all times across all categories
Foster sales in partnership and OTO appointment routine
Naturally integrates digital tools in selling and clienteling activities
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Fully support and align with all key business initiatives and Company strategies
Requirements:
Minimum 2 years supervisory experience in luxury fashion retail environment
Pleasant, outgoing and passionate with high fashion sense
Excellent communication and interpersonal skills with strong leadership
Ability to work independently
Able to interact with different levels of customers and staffs
Proven sales track records and experienced in handling VIP customers
Able to work on weekends and public holidays
Immediate availability is preferred
Good command of English, Mandarin & Cantonese is MUST
Application Procedure
Interest parties please send your full resume with current & expected salary to the Human Resources Department by email to hr.vfg@valentino.com.
Data collected will be used for recruitment purpose only
75 年前，當 Pierre Balmain 首次推出“新法式風格”時，所有人都立刻意識到，BALMAIN 時裝屋引領了一種充滿新鮮感、大膽和女性精神的高定概念，打破了諸多當時約定俗成的觀念。他的大膽得到了回報。 Pierre Balmain成為引領上世紀中葉高定時裝黃金時代的少數法國青年才俊之一，幫助將戰後的巴黎重建為世界時尚之都。 BALMAIN 現任全球創意總監 Olivier Rousteing 十幾年來不斷從 Pierre Balmain 留下的非凡之作中汲取靈感，並堅持初心，設計充分反映他的包容性、力量感且符合全球 BALMAIN 軍團理想生活方式的作品，以令人一眼即識的 BALMAIN 廓形、風格及態度，突出 BALMAIN 時裝屋典藏的獨特工藝，並始終反應出深厚的法式傳承。
About Balmain
More than 75 years ago, when Pierre Balmain first introduced his “New French Style,” it immediately became clear to all that his eponymous house was offering a distinctly fresh, bold, and feminine conception of haute couture, one which broke with many of the wellestablished conventions of the era. His audaciousness paid off. Pierre Balmain became one of the handful of young French talents who ushered in the mid-century golden age of couture and helped to re-establish Paris as the world’s fashion capital. Since 2011, Balmain Creative Director Olivier Rousteing has been inventively building upon Pierre Balmain’s extraordinary legacy, while always remaining true to his own determination to design clothes that reflect the way his inclusive, powerful, and global Balmain Army wishes to live today. The result is a unique and instantly recognizable Balmain silhouette, style and attitude that highlights the singular craftsmanship of the house’s celebrated ateliers, while consistently referencing a rich Parisian heritage.
We are a listed jewellery group with retail outlets in Hong Kong, China, Macau and overseas. In light of our rapid business expansion, we are inviting candidates of high caliber to join our group.
“The Unusual Experience - It has truly been an extraordinary experience. It touches your soul with five senses.”
「非尋常體驗，非尋常觸覺。」
【人才招募】
About initial Fashion
We are a Hong Kong-based fashion label established in 2000, currently with over 130 stores in Hong Kong, Macau and the Chinese Mainland.
initial concept is not limited to the customer’s closet; it extends to the pursuit of exquisite style and fashion in all aspects of life. The unique and renowned initial style is made possible by its professional team working together, and living and breathing and creating.
Manage store to provide guidance, support, and motivation to achieve sales targets and KPIs.
Guide the team on short term and long term sales action plan
Ensure the store operates efficiently and meets all operational standards, including manpower plan, visual merchandising, inventory management, and loss prevention
Drive the quality of the in-store customer experience and build enduring relationships by communicating and training team
Provide positive leadership through effective communications, motivational techniques, coaching, and training to meet business needs
Plan, develop and execute CRM strategy for our VIPs to grow database and commercial goals;
Observe and review staff's performance on regular basis
Identify training need and follow-through team's learning and practices
Requirement:
Secondary School Graduate, University graduate a plus
Luxury Ready-to-wear background will be an advantage
Minimum 5 years of hands-on experience in store management, preferably experience in both Womenswear and Menswear
Excellent presentation, interpersonal and communication skills
Good command of English and Cantonese and Mandarin
Less experience will be considered as Assistant Manager
Interested parties please send your resume with current and expected salary to Human Resources Department via email joinus@initialfashion.com .
initial 澳門招聘 - www.jobscall.me
*所有提供的個人資料絕對保密及只作招聘用途。 *All information received will be treated in strict confidence and for recruitment purpose only.
The Armani Group is among the leading fashion and luxury companies in the world. The group designs, produces, distributes and sells fashion and lifestyle products, including apparel, accessories, eyewear, watches, jewelry, cosmetics, perfumes, furniture and home decor.
Giorgio Armani Macau Limited, part of the Armani Group, is now inviting high caliber candidates to join our dynamic team of Giorgio Armani, Emporio Armani, EA7 and A/X Armani Exchange.
Manage the daily operation of the store to ensure compliance on brand policies, image and maximize efficiency
To support with the management to actively drive and contribute to the sales and profitability of the store by taking necessary action plans
Improve the quality of sales by focusing on KPIs
Provide feedback on merchandises to ensure sufficient stock level and right merchandises are in store
Ensure that employees have product knowledge and are aware of company policies and procedures
Work closely with visual merchandising team to make sure all store images are aligned with company policies
Provide various reports and analysis for management review
Cascade company communications to all members of the store team
Monitor the store customer database to retain the loyal customers and generate new clients
Act as an ambassador in serving the VIPs and regular customers especially during store events
To provide training and coaching in order to cultivate continuous learning environment
Requirements:
Minimum 5 years sales experience in luxury retail industry with at least 3 years at supervisory level
Excellent leadership and people management skills
Proven ability to network, recruit, train, develop and assess talent
Excellent communication, customer service and interpersonal skills
Proven ability to increase sales and profitability
Strong clientele background
Technical proficiency with SAP and POS systems
Good command spoken and written of English and Chinese
Interested parties please attach your full resume with current and expected salary and your availability to the application via email HR-MO@giorgioarmani.hk OR WhatsApp to (853) 62699343 OR WeChat to GAHRMACAU.
*Data collected will be treated in strict confidence and used for recruitment purpose only.
