A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Senior Client Advisor / Client Advisor
We are currently seeking a highly motivated Senior Client Advisor / Client Advisor with strong personality and passion for creating an exclusive experience for our customers to join our expanding sales team.
Responsibilities:
Focuses on development and retention the existing clients; recruitment of new and potential ones
Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
Offer an excellent level couture service at all times across all categories
Foster sales in partnership and OTO appointment routine
Naturally integrates digital tools in selling and clienteling activities
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Requirements:
Minimum 2 years relevant experience in luxury fashion retail environment
Pleasant, outgoing and passionate with high fashion sense
Good command of Mandarin & Cantonese is MUST. Knowledge in English
Excellent communication and ability to work independently
Able to interact with different levels of customers and staffs
Proven sales track records and experienced in handling VIP customers
Able to work on weekends and public holidays
Immediate availability is preferred
Candidate with less experience will be considered as Client Advisor
Application Procedure
Interest parties please send your full resume with current & expected salary to the Human Resources Department by email to hr.vfg@valentino.com.
Data collected will be used for recruitment purpose only
Founded in 1935, Vang Iek has been operating in Macau for over 80 years and has transformed from a transport fleet of two trucks into a remarkable conglomerate providing a diverse range of business lines to individuals and corporate customers. We are currently the authorized distributor/dealer in Macau of Jaguar and Land Rover, Ford, Hyundai, Mazda, LYNK & CO.
Assist the Company to handle all aspects of sales functions, business plans and brand strategies, with an aim to achieve revenue targets via quality operations, customer service, market expansion, and aggressive marketing efforts
Monitor day-to-day operations performance and upgrade the Company’s standard from time to time in order to maximize sales and productivity, manpower efficiency and deliver quality customer service
Orders follow up and liaise with customers independently
Lead team to identify and develop business opportunities with both existing and target new customers
Provide market intelligence, in both customer and market side
Strong customer service, negotiation and sales skills
Lead, coach and motivate our Sales and Operation teams with company goals and policies
Mature, hardworking, sales oriented and aggressive
Proficiency in computer skill
Requirements
Experience in dealing with food products, catering, food service, and institutional clients in Macau is preferred
Minimum 5 years relevant working experience in which 3 years at managerial level
Maintain accurate electronic spreadsheets for financial and accounting data.
Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
Complete period-end closing procedures and reports as specified.
Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
Follow all company policies and procedures; protect company assets; Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisor.
Job Requirement:
Degree holder in Finance or Accountancy or LCC Level II
At least 3 years’ relevant working experience
Strong analytical skill, proficiency with MS Excel
Mature, patient, well-organized and able to work independently
Good verbal and written communication skills (Cantonese/English).
Macau ID holders ONLY
Accounting Clerk
Job Responsibilities:
Perform the day to day processing of financial transactions to ensure that financial data are maintained in an effective, up to date and accurate manner
Follow up financial and accounting documents according to authorized instructions
Reconcile accounts payable and receivable
Issuance of Invoice/ Debit Note
Issuance of cheque Payment
Expense Accruals for Non-trade payable
Managing petty cash for expenses reimbursement
Provide administrative support in order to ensure effective and efficient office operations
Perform other related duties as required
Job Requirement:
Degree holder in Finance or Accountancy or LCC Level II
At least 3 years’ relevant working experience
Strong analytical skill, proficiency with MS Excel
Mature, patient, well-organized and able to work independently
Good verbal and written communication skills (Cantonese/English).
Supervising the Customer Service team with the development, implementation, and maintenance of programs to achieve operational KPIs such as customer satisfaction, first-touch resolution, quality, productivity and case management.
Creates daily accountability for agents regarding the customer service scorecard.
Agent development – Provide soft skill coaching and continued business knowledge training to build and maintain required skill sets.
Assist in the on-job training of newly hired Service agents.
Participates in the planning and evaluation of root cause issues to increase continuous improvement in the field, determine and identify trends and make appropriate, timely recommendations to management.
Constantly trying to improve the customer experience by analyzing operational performance alongside your manager.
Reviewing the current customer service operation and helping your manager set up new processes to streamline and improve the customer experience.
Prepare productivity reports.
Other duties and responsibilities as assigned.
Working Location: Macao
Who is our Right Fit
Macau ID Holder
Diploma holder with 5 years or above in the contact center industry; or with extensive years of relevant experience
Minimum 2 years at supervisory level
Strong ability to deal with difficult people with excellent complaint handling skills
Excellent supervisory skills with demonstrated problem-solving capability and decision-making potential
Strong prioritizing and multitasking skills to work within tight deadlines
Good command of spoken and written Chinese and English
Proficient in computer skills, including MS Office and Chinese typing
Finance Officer
What You will be Doing
Ample development opportunities becoming a future-proof “Digitalized Professional Accountant”, by being the stakeholders in TECHFIN projects, robotic process automation process and business intelligence tools adoption
By developing your career in Authorized Employer of Hong Kong Institute of CPAs, Association of Chartered Certified Accountants, and CPA Australia, you will work with a dynamic and elite finance team in the most fast growing and innovative end-to-end Ecommerce platform in Hong Kong
As part of Finance Team, you will be one of the key drivers providing financial and analytical leadership to Finance team members as well as business partners. You will be responsible for numerical and analytical deliverables for internal reporting, business decision making and regulatory compliance purposes in a fast moving and high-growth environment. Process re-engineering is also inevitable for the automated financial reporting process
Who is Our Right Fit
Bachelor degree in Accounting or equivalent
4 years or up relevant working experience preferably with audit experience
Experience in account receivables management and control is must
Member of recognized accounting professional bodies, e.g. HKICPA/ACCA, is a plus
Proficiency in Excel/PowerPoint/PowerBI/Other BI tools will be advantageous
Self-motivated, energetic, well-organised, independent with good communication skills and able to work under pressure
Customer Service Officer (Signing Bonus - $6,000)
What You Will Be Doing
Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email
Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels
Collaborate closely with different stakeholders to ensure effective service delivery to customers
Support ad hoc projects to ensure smooth team operations.
Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)
8 days’ off per month
Working Location: Macao
Who is our Right Fit
Bachelor's Degree or above
Macau ID Holder
At least 1 year of customer service experience
Highly motivated and able to work independently with strong sense of responsibility
A good team player and desire to work in a team-oriented environment
Excellent command of English, Cantonese and Mandarin
Proficiency in Chinese word processing & MS Office is essential
Excellent service manner, positive thinking and willing to work under pressure are preferred
Candidates with more experience will be considered as Senior Customer Service Officer
Immediate available is highly preferred
At HKTV, we offer a competitive salary along with attractive talent benefits, including:
16 days of annual leave, plus marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave, and compassionate leave.
A five-day workweek with flexible hours before 10:00 AM for selected roles in our TKO office.
A 20% employee discount program.
Comprehensive medical and life insurance coverage.
Dental benefits and an attractive education partnership allowance.
Professional training and opportunities for career advancement.
“The Unusual Experience - It has truly been an extraordinary experience. It touches your soul with five senses.”
「非尋常體驗，非尋常觸覺。」
【人才招募】
About initial Fashion
We are a Hong Kong-based fashion label established in 2000, currently with over 130 stores in Hong Kong, Macau and the Chinese Mainland.
initial concept is not limited to the customer’s closet; it extends to the pursuit of exquisite style and fashion in all aspects of life. The unique and renowned initial style is made possible by its professional team working together, and living and breathing and creating.
Manage store to provide guidance, support, and motivation to achieve sales targets and KPIs.
Guide the team on short term and long term sales action plan
Ensure the store operates efficiently and meets all operational standards, including manpower plan, visual merchandising, inventory management, and loss prevention
Drive the quality of the in-store customer experience and build enduring relationships by communicating and training team
Provide positive leadership through effective communications, motivational techniques, coaching, and training to meet business needs
Plan, develop and execute CRM strategy for our VIPs to grow database and commercial goals;
Observe and review staff's performance on regular basis
Identify training need and follow-through team's learning and practices
Requirement:
Secondary School Graduate, University graduate a plus
Luxury Ready-to-wear background will be an advantage
Minimum 5 years of hands-on experience in store management, preferably experience in both Womenswear and Menswear
Excellent presentation, interpersonal and communication skills
Good command of English and Cantonese and Mandarin
Less experience will be considered as Assistant Manager
Interested parties please send your resume with current and expected salary to Human Resources Department via email joinus@initialfashion.com .
initial 澳門招聘 - www.jobscall.me
*所有提供的個人資料絕對保密及只作招聘用途。 *All information received will be treated in strict confidence and for recruitment purpose only.
Inspired by his many journeys to the United States, Michael Azoulay created the French brand American Vintage in 2005. With his intuitiveness and curiosity, he was able to reenergize the t-shirt by updating this cornerstone of the women’s wardrobe. The collections are drawn in minimalistic and authentic lines, giving people a chance to reinvent themselves daily.
