The Swatch Group is today the largest manufacturer and distributor of finished watches in the world. The Group includes a number of famous brands such as Breguet, Blancpain, Jaquet Droz, Glashütte-Original, Omega, Longines, Rado, Tissot, Certina, Mido, Hamilton, Balmain, Swatch and Flik Flak .
O Grupo Swatch (Macau) Limitada is a wholly owned subsidiary company of The Swatch Group. When you join us, you become part of a worldwide organization committed to providing excellent services to its customers and business partners.
Based in Saint-Imier, Switzerland since 1832, Longines is now established in more than 150 countries. Since its beginning, the story of Longines is characterized by a pioneering spirit, a quest for precision and a timeless vision of elegance.
And today, we are in search of our future team members with the same commitment and passion to try, fight and triumph with the elegance and inspiring spirit in us.
We look forward to taking on this beautiful journey with you.
Boutique Manager
Job Purpose
The main function is to manage overall store operations, optimize sales through effective implementation of business strategies and to motivate and coach staff to achieve shop objectives.
Responsibilities:
Sales Management
Achieve sales target in both quantity and sales revenue
Study and analyse routine reports and keep track of business trends, and propose action plans to Retail Manager
Implement sales strategies set by Retail Manager and Brand Manager for each product category and clientele
Customer Service & Clientele Development
Convey brand message to end-customers through direct personal selling, online channel and email enquiry
Address customers’ concerns, expedite service and resolve complaints proactively
Responsible for promoting the full Longines experience in line with brand strategies and through execution of planned marketing programs
Drive and build long-term relationships with regular clients. Strengthen customer loyalty by engaging and supporting the sales team in clientelıng activities
Identify and train up in-boutique product, CS, CRM and VM specialists to facilitate the communication workflow and enhance service standard
Regular meeting must be held among team members to allow feedbacks exchange, brainstorming and discussion
Staff Management
Build effective and productive work teams with strong morale to maintain healthy turnover rate
Evaluate and manage the team’s performance through enhancing their motivation and providing coaching on discipline and challenges
Identify staff’s training needs; propose, coordinate and/or conduct training based on category specialization and individual development
Conduct interviews and select the right candidates for the brand and boutique for Boutique Supervisor and below positions
Facilitate & train new joiners with supported by classroom trainings and buddy program.
Provide support to the Brand’s development when needed:
Staff transfer is required when necessary
Facilitate and assist in new boutique opening
Report regularly to Retail Manager and/or HRBP on team’s feedbacks regarding company policy or workflow
Develop talents with the support from Retail Manager and Training Manager, and report the progress regularly
Operational Management
Responsible for all facets of store operations
Responsible for implementation of the approved standard operating procedure, and achieving 100% on regular audit check
Monitor team members’ understanding of Longines SOP; suggest and propose follow-up actions if needed
Monitor store cleanliness both on and off sales floor and ensure housekeeping guidelines are met
Expenses control to achieve profitability goal of the Store
Responsible for attendance record of the responsible boutique(s) and ensure accuracy and timely inputs in related HR systems
Responsible for in-store safety matters
Inventory Management
Provides input and advice to Retail Support and Demand Planning Team based on current sales trends and warehouse factors
Review target stock level based on customer needs/buying trends, and advise any necessary actions needed to increase sales
Review product mix regularly to ensure healthy inventory level
Conduct daily audit of stock management including merchandise receipts, transfers and sales
Control and minimize shrinkage (stock loss) rate
Merchandising
Maintain Longines’ brand image as the key priority by monitoring the overall boutique’s environment and staff’s grooming
Implement proper visual merchandising ensuring its adherence to company guidelines, both in-the-window and in-store displays
Review both in-store displays and in-the-window visual merchandising on a regular basis and ensure appropriate merchandise mix
Propose VM display for special needs to match with the changing customer profile and seasonality to highlight related item focus
Intelligence Collection
Responsible for Customer Relationship Management system by enhancing customer database
Conduct monthly business review meetings with direct reports and communicate company information to staff concerned
Collect comments for analysis and reporting purpose
Requirement:
Very good command of English, Cantonese and Mandarin, both oral and written
Minimum 8-10 years of experience in retail business preferably with 3 years of experience in a retail managerial position/ manager levels
Good sales and communications skills
Experienced in complaint handling
Experienced in CRM
University degree in related discipline preferred
Proficient in Microsoft Office including Word, PowerPoint, and Excel in particular
APPLICATION 申請方式：
We offer attractive remuneration package & benefits to the right candidate. Interested candidates, please send your resume with current and expected salary to the HR via email: recruit.macau@mo.swatchgroup.com