Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
Client Advisor
Department: RETAIL OFFLINE
City: Macau
Location: MO
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILE
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESS
Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Our company cordially invites you to join us as a member of the company with the following job position and duties:
Marketing Executive
Requirements and Job Responsibilities
Diploma or above
At least one year of working experience
Creative thinking: Strong sense in developing creative promotion concept
Able to liaise with suppliers and media agencies
Proficient in Microsoft office software
Having positive working attitude, responsible and self-motivated
Able to meet project deadline and equipped with good time management
Interested candidates please send full resume with recent photo and expected salary to Macau P.O. Box 182 or email to ck_enquiry@macauckstores.com, with subject “job position - source from jobscall.me”.
Good command of spoken English, Mandarin and Cantonese
Sales Assistant
Requirements:
Minimum 2 years of relevant experience in retail industry, with Luxury experience will be an advantage
Strong interpersonal and communication skills
Customer-focused, pleasant, outgoing and passionate in fashion industry
Good command of spoken English and Chinese (Cantonese and Mandarin)
Candidates with less experience will be considered for Sales Assistant position
Supervisor
Main Responsibilities:
Assist to manage the daily running of shop and maintain the highest standard of shop environment
Lead and motivate the sales team to deliver quality customer service and achieve sales target
Oversee VIP Program and various promotion program
Professional Requirements:
Bachelor’s Degree or above in any disciplines
Minimum 3-5 years of relevant management experience in luxury retail industry
Excellent command of spoken and written English and Chinese (Cantonese and Mandarin)
Personal Requirements:
Strong interpersonal skills and business acumen
Excellent supervisory skill
Self-motivated, customer-focused and task-oriented
We offer attractive remuneration package, on-the-job training and career advancement opportunity to the right candidate. Interested parties, please send your full resume with date of availability, latest and expected salary to career@mo.ferragamo.com (please state in the email subject “job position - source from jobscall.me”)
*Personal data collected is solely for recruitment-related purposes and will be treated in strictest confidence.
