香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited

Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

職位空缺 JOB OPENINGS:

Head of Retail Banking & Wealth Management – WPB – Macau

Job Roles & Responsibilities:

Formulate and drive business and product strategies to acquire new-to-bank business and retain existing customers to ensure healthy growth of customer base;
Ensure that the quality of lending meets group’s standards, safeguard the Bank from potential loss, maintain group credit standards, uphold portfolio quality, maintain high level of compliance and minimize operational, credit and internet banking risks;
Achieve Wealth and Personal Banking (WPB)’s target for revenue and strengthen collaboration with Commercial Banking and Global Banking and Markets on revenue generation;
Achieve key performance indicators, including profit before tax, revenues, expenses, asset balances and liability balances;
Effectively manage direct and allocated indirect expenses based on the agreed budget;
Develop, implement and monitor the in-country management plan, communicating it effectively to all employees with clear expectations and objectives;
Implement Global Standards in line with group strategy;
Participate in the relevant executive committees and be a representative of the Bank in the community;
Provide leadership to manage a team of people managers and engage / motivate WPB staff members to drive a high performance culture and maximize their potential;
Streamline the operations of WPB to achieve maximum efficiency and optimal cost income ratio;
Be a role model to both the management team and the general staff to boost HSBC Values;
Manage the WPB business in Macau SAR in order to maximize profitability in line with strategic and Operating Plan forecasts;
Contribute to the development of a leading proposition and business model for the broader GBA strategy;
Lead the business to operate in a highly competitive and regulated environment, with the challenge of constant resource prioritization and active stakeholder engagement.

Job Requirements:

Bachelor’s degree in business, related field, or equivalent experience;
Strong commercial and business sense with the ability to make prioritization in formulating the Retail Banking and Wealth Management strategy under the constraints of limited resources;
Managed a profit and loss of a business segment or area or country;
Sound knowledge of the Bank’s business products, services and operations and their application in servicing customer requirements;
Strong people management and leadership skills, including managing team managers, caring for staff engagement / retention and their career development;
Strong organisational, analytical, negotiation, communication, teamwork and influencing skills;
Ability to deal with customers, prospects, regulators, community leaders, associations in order to enhance the image of the Bank in the local community;
Effective communication and interpersonal skills to coordinate with internal business partners and various parties across ASP;
Fluency in English and Chinese is essential;
Multiple years’ of business management and leadership experience in the personal banking vertical;
Knowledge in consumer assets / credit card business, operational support and risk management;
Proven track record in change management, leading business to improved profitability under constraints and pressure;
Strong commercial acumen and execution skills;
Strong communication skills, good people and stakeholder management capability.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=247058

Finance Manager - Financial Reporting & Control – Macau

Job Roles & Responsibilities:

Manage financial reporting to Head office and regulatory reporting to Macau local regulator (the Monetary Authority of Macau) of The Hongkong and Shanghai Banking Corporation Limited, Macau Branch.
Manage preparation of semi-annual financial disclosures, annual statutory accounts publication and tax returns submission.
Manage finance operations including month end closing process, ensure accounts are controlled effectively and accounting entries are posted correctly, investigate exceptions in accounts and ensure timely escalation and rectification. Safeguard the bank from loss of reporting misstatement and deficiency in operation.
Handle internal and external audits and assurance reviews.
Responsible for maintaining documentation, reviewing and updating standard operating procedures.
Produce and analyse ad hoc management information requests.
Collaborate with stakeholders in Macau onshore and offshore centres.
Ensure ongoing seamless service delivery of reports to various stakeholders at agreed service levels.
Identify opportunities for process re-engineering / improvement and participate in change initiatives including system automation.
Keeping up to date with financial and regulatory reporting requirements.
Ability to meet timelines while maintain a high degree of accuracy and quality.
Pro-active approach in highlighting issues for timely resolution.
Provide support to deliver efficient and effective financial reporting and control.

Job Requirements:

A qualified professional / university graduate with Accounting or Finance discipline.
At least 5 years relevant work experience.
Prior experience in financial reporting and control function will be an advantage.
Preferably having knowledge and experience in IFRS and banking regulatory reporting requirements.
Flexibility, tenacity and ability to maintain enthusiasm on process re-design initiatives.
Self-motivated and capable of working as part of a team.
Very strong MS Office skills.
Detail oriented and possess strong analytical skills.
Strong interpersonal and communication skills, both written and oral, in English and Chinese.
Ability to work under pressure, report under tight deadlines and deal effectively with issues as they arise.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=189834

Counter Services Officer - WPB - Macau

Job Roles & Responsibilities:

Deliver high standard of service to customers and meet their needs with courtesy;
Count cash received and to check for forgeries;
Count cash/coins paid in/out;
Cross-sell bank products whenever opportunities arise.

Job Requirements:

Customer-service focused mindset;
Preferably with general understanding of bank products and services;
Prior banking industry experience would be preferable;
Good communication skill in English and Chinese is preferred;
Good communication skill and basic computer knowledge.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=229480

Apprentice / Internship Program

Job Roles & Responsibilities:

Understand the overall concept and functionality aspect of the department

Perform administrative duties to support the smooth operations flows within the department, eg manage database and records
Co-ordinate and participate in bank activities and networking events
Shadow position within the department as part of “on the job training” for a variety of duties

Job Requirements:

College student, preferably with discipline of Business Administration or equivalent
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint
Self-directed and able to work with less supervisor
Good communication skill
Keen to learn new knowledge and adaptive
Long-term relationship for 6 months and above preferable
Year 2 - Year 3 Student preferable

Working Schedules and Benefits:

Part-time basis
Hourly rate paid according to confirmed work schedules
Flexible work schedules could be discussed with concerned department
Medical Plan entitlement
Opportunity to move to full-time roles immediately after graduation

Opportunity Areas:

Commercial Banking
Wealth and Personal Banking
Digital Business Services
Human Resources
Finance

Application Channel

If you are interested to learn and explore yourself while working in a multinational based environment.

Please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=186397

OUR BENEFIT

We offer comprehensive and competitive remuneration package with benefits proposition to meet diverse needs of workforce:

Pension Fund
Medical insurance covering dependents and wellness
18 days and above Annual leave
Bank holidays
Birthday leave, Festival early leave, Parental leave, Examination leave etc.
Preferential Banking Offers
Employee Education Benefits Program
Learning programs & Development Opportunities

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Please scan the QR code for our career opportunities and applications:

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

HSBC Life (International) Limited – Macau Branch

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life

職位空缺 JOB OPENINGS:

Assistant Distribution Management Manager – HSBC Life, Macau

Job Roles & Responsibilities:

Responsible for supporting the Macau insurance sales team in executing distribution strategies to achieve business excellence
Coordinate with internal teams and external partners to ensure smooth operations of distribution channels.
Leverage available internal data and data analytics capabilities to help establish necessary reports to oversee sales activities, business performance, market trend to ensure they align with our strategies and in compliance with internal and external regulations and guidelines
Support implementation and monitor of regulatory related issues such as sales eligibility control, licensing matters, new regulatory requirements to ensure full compliance
Manage distribution-related projects and initiatives, ensuring timely completion and alignment with company goals
Closely work with stakeholders across distribution functions, product, underwriting and operation teams to monitor and optimise sales processes to enhance overall customer experience
Collaborate and establish trusted relationships with key stakeholders including frontline, distribution partners, and business functions within the company

Qualifications and Requirements:

Degree in a Finance, Banking, Business Management, Business Administration or related disciplines OR other relevant qualifications
Experience in financial services, particularly insurance or wealth management products is preferred
Result orientated with emphasis on customer and quality
Experience in sales quality control, operation, governance functions is preferred
Effective organization, communication and interpersonal skills
Responsible, detail oriented, independent worker with ability to work under pressure or ad-hoc circumstances
Proficiency in both English and Chines
Proficiency in Excel and PowerPoint an advantage

To be considered for this role, the relevant rights to work in Macau is required.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=24788

Assistant Manager, Macau Branch - HSBC Life, Macau

Principal responsibilities:

Assist manager in maintaining a smooth, effective and efficient daily operations of the department
Maintain daily smooth and efficient operational function of customer servicing, policy servicing and claims
Handle enquiries and provide services to customers at service counter and hotline
Assist timely filing to regulators
Ensure timely delivery of quality services by meeting departmental benchmarks
Perform other duties periodically assigned by supervisors in order to meet operational and other requirements
Handle letters, reports and documents to maintain standard of guideline and aware of exception or irregularities promptly

Requirements:

University degree holder
Minimum 5 years of working experience in financial institutions and customer service related areas
Solid knowledge in insurance products
Effective analytical and problem solving skills
Excellent communications and interpersonal skills
Fluent in English, Cantonese and Mandarin
Computer-literacy
Self-motivated and able to work independently

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=223671

Wealth Planning Specialist – HSBC Life, Macau 滙豐人壽保險 - 理財策劃顧問

Job Roles & Responsibilities 主要職責：

Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled;
為客戶提供合適保險解決方案的專業建議，及在整個銷售過程提供支援，以確保充分滿足客戶的保險/保護需求
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call;
透過親緣關係/客戶推薦，及不同渠道如促銷攤位 / 進行電話對外銷售中發掘機會
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer;
以了解客戶的其他財富需求，或為非銀行客戶提供服務，為澳門分行的工作人員提供轉介
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency;
管理客戶的保險組合，以確保最高的客戶滿意度和可持續性
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions;
觀察客戶 / 工作夥伴的反饋，以提供意見精簡流程並改善產品解決方案
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned;
與主管一起制定業務計劃並製定業務戰略，執行分配的銷售策略
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers;
與分行經理合作，有效調動資源以提交滿足客戶需求的保險解決方案
Promoting and enhancing the brand and image of HSBC Life and the Bank
促進和提升滙豐人壽和銀行的品牌和形象
Ensure that the service delivered by various branches are being benchmarked and are of top quality.
確保對各分行提供的服務進行基準測試，並達到最高質量

Qualifications and Requirements:

University Degree Holder
大學學位持有人或同等學歷
Passed Insurance Intermediaries Qualifying Examination Paper 1, 3 and 5 is preferred
持有有效保險中介人資格考試卷一、三和五
Experience in business development, client servicing or distribution support within banking or life insurance or other customer servicing industries
有於銀行或人壽保險從事業務發展，客戶服務, 分銷工作等相關經驗
Knowledge in Life Insurance Products is preferred
對人壽保險產品有透徹的了解
Strong coaching skills and strong business acumen
敏銳的商業洞察力及有能力輔導團隊
Solid knowledge in driving and implementing business strategy
有能力幫助推動與實施企業戰略
Strong proficiency in Microsoft Office
熟悉Microsoft Office之操作如EXCEL、WORD等
Excellent Communications and Interpersonal Skills
工作主動，具有良好的溝通能力、創新思維，及團隊協作意識
Fluent in English, Cantonese and Mandarin
具流利的廣東話、普通話、英文語言能力
To be considered for this role, the relevant rights to work in Macau is required.
要被考慮這個職位，相關人士必須為有權利於澳門工作。