香港上海滙豐銀行 The Hongkong and Shanghai Banking Corporation Limited

Established in 1972, HSBC Macau Branch offers a comprehensive range of banking services to its customers. Its retail banking and wealth management business focuses on the HSBC Premier service, which is HSBC's global wealth management proposition, offering unique banking and wealth management services to local citizens and customers with international background or needs. Its commercial banking includes import / export financing, commercial loans, payment and cash management, trade and supply chain, and SME banking services.

職位空缺 JOB OPENINGS:

1. Manager WPB Ops

Job Roles & Responsibilities:

Independently perform operational tasks within the Bank as may be assigned by manager
Manage the delivery and execution of E2E process on Credit Cards, Mortgage and other banking services.
Ensure KPI continually met and manage Business expectation
Maintain standards in production quality, service level and financial performance
Ensure all works strictly comply to local and global regulation and compliance
Resolving or escalating issues with operational effectiveness in a timely and appropriate manner
Support Head of WPB Ops to perform MI reporting and operational procedures review
Proactively seek out opportunities to drive process streamlining, digitization and transformation initiatives and actively participate in local / regional projects as local representation.

Job Requirements:

Over 5 years of experience in financial industry, related to Cards Operation would be advantage
Strong project management and execution focus extremely organized and effective at time management
Excellent written and verbal communication skills, in both Chinese and English
Good commercial sense and excellent customer services mindset
Able to work under stress and strains and be change oriented
Good interpersonal skills and able to work collaboratively across functional and business lines
Analytical and detail oriented
Good team player and multi-tasks

You’ll achieve more when you join HSBC
www.hsbc.com/careers

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=207439

2. Performance Services Manager

Job Roles & Responsibilities:

Change Execution – managing change, either internally or externally driven, on a continuous improvement basis
Communication – developing and executing communication plans, with Region/Country Communications
Service Performance Management – supporting with managing any “services” delivered to business, with appropriate benchmarks, metrics and reporting on efficiency, effectiveness and success of those “services”
Financial Management –provide support in robust financial planning, management, tracking and reporting, with Global/Regional/Country Finance
Governance & Documentation – provide support in ensuring appropriate and consistent governance is developed and implemented with robust documentation and supporting management
Organisational Design – maintaining and continually reviewing organisational designs
People – support with developing and implementing people strategies with Region/Country/Global HR
Project execution – support with region/country specific programmes supporting Group COO strategic actions’ execution or provide governance oversight on cross-line of Global Business / Global Functions
Non-financial Risk management – support with the management of non-financial risk and ensuring risks are managed consistently and effectively across all businesses and functions in line with the agreed risk appetite.
Continue to improve the oversight and governance of Third Party Risks to enable more forward looking TPRM environment. This involves early identification of emerging risks, issues and themes that may require management attention and remediation.

Job Requirements:

Experience in risk management related activities

Educated to graduate degree level in business management related field or associated relevant business experience
Extensive experience in banking/ financial services, preferably in a global organization
Proven experience in financial budgeting, strategic planning, communication, and people management processes
Proven project management experience with an ability to influence senior stakeholders
Previous background of working in a matrix organization structure; ability to persuade individuals at different levels
Good verbal and written communications skills required in English; other language abilities are advantageous

You’ll achieve more when you join HSBC
www.hsbc.com/careers

Interested candidates, please apply directly via:

https://hsbc.avature.net/su/aa386ba8bf1becba

3. RM Support Associate

Job Roles & Responsibilities

Provide support for relationship managers to ensure client planning, relationship returns, risk assets, management information etc. for designated relationships are optimized and effective.
Ensure credit applications are timely raised for submission.
Continuous monitoring of security document completion and follow up with customer within the “90 day principle”.
Work with various business partners to ensure appropriate products are offered to customers.
Achieve customer satisfaction (minimizing customer complaints) by ensuring service level agreement is achieved.
Assist relationship managers to achieve time-to-cash targets on new money facilities and renewal of securities before expiry.
Ensure daily physical documents received from customers and branches are timely delivered to DBS or other stakeholders for processing..
Timely raise credit applications/financial spreading/security documentations to customers and proactively monitor outstanding items’ status.
Ensure no breach of functional instruction manual/credit procedural manual/business instruction manual on daily operational and credit related processes.

Job Requirements:

Bachelor degree in a relevant area
Strong interpersonal skills and commercial acumen as well as good relationship building skills
Results driven with sound knowledge of Commercial Banking products
Customer focused and have strong interpersonal and problem solving skills
Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
Fluent in spoken and written English with knowledge in Putonghua is an advantage
Proficient in using Lotus Notes, Microsoft Word, Excel and PowerPoint

You’ll achieve more when you join HSBC
www.hsbc.com/careers

Interested candidates, please apply directly via:

https://hsbc.avature.net/su/cac9622024de130e

4. Counter Service Officer

Job Roles & Responsibilities:

Deliver high standard of service to customers and meet their needs with courtesy;
Count cash received and to check for forgeries;
Count cash/coins paid in/out;
Cross-sell bank products whenever opportunities arise;

Job Requirements:

Customer-service focused mindset;
Preferably with general understanding of bank products and services;
Prior banking industry experience would be preferable;
Good communication skill in English and Chinese is preferred;
Good communication skill and basic computer knowledge

You’ll achieve more when you join HSBC.
www.hsbc.com/careers

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=186396

5. Apprentice / Internship Program

Job Roles & Responsibilities:

Understand the overall concept and functionality aspect of the department

Perform administrative duties to support the smooth operations flows within the department, eg manage database and records
Co-ordinate and participate in bank activities and networking events
Shadow position within the department as part of “on the job training” for a variety of duties

Job Requirements:

College student, preferably with discipline of Business Administration or equivalent
Proficient computer skills including Microsoft Office suite of Word, Excel, PowerPoint
Self-directed and able to work with less supervisor
Good communication skill
Keen to learn new knowledge and adaptive
Long-term relationship for 6 months and above preferable
Year 2 - Year 3 Student preferable

Working Schedules and Benefits:

Part-time basis
Hourly rate paid according to confirmed work schedules
Flexible work schedules could be discussed with concerned department
Medical Plan entitlement
Opportunity to move to full-time roles immediately after graduation

Opportunity Areas:

Commercial Banking
Wealth and Personal Banking
Digital Business Services
Human Resources
Finance

Application Channel

If you are interested to learn and explore yourself while working in a multinational based environment.

Please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=186397

6. Finance Manager

Job Roles & Responsibilities:

Manage financial reporting to Head office and regulatory reporting to Macau local regulator (the Monetary Authority of Macau) of The Hongkong and Shanghai Banking Corporation Limited, Macau Branch.
Manage preparation of semi-annual financial disclosures, annual statutory accounts publication and tax returns submission.
Manage finance operations including month end closing process, ensure accounts are controlled effectively and accounting entries are posted correctly, investigate exceptions in accounts and ensure timely escalation and rectification. Safeguard the bank from loss of reporting misstatement and deficiency in operation.
Handle internal and external audits and assurance reviews.
Responsible for maintaining documentation, reviewing and updating standard operating procedures.
Produce and analyse ad hoc management information requests.
Collaborate with stakeholders in Macau onshore and offshore centres.
Ensure ongoing seamless service delivery of reports to various stakeholders at agreed service levels.Identify opportunities for process re-engineering / improvement and participate in change initiatives including system automation.
Keeping up to date with financial and regulatory reporting requirements.
Ability to meet timelines while maintain a high degree of accuracy and quality.
Pro-active approach in highlighting issues for timely resolution.
Provide support to deliver efficient and effective financial reporting and control.

Job Requirements:

A qualified professional / university graduate with Accounting or Finance discipline.
At least 5 years relevant work experience.
Prior experience in financial reporting and control function will be an advantage.
Preferably having knowledge and experience in IFRS and banking regulatory reporting requirements.
Flexibility, tenacity and ability to maintain enthusiasm on process re-design initiatives.
Self-motivated and capable of working as part of a team.
Very strong MS Office skills.
Detail oriented and possess strong analytical skills.
Strong interpersonal and communication skills, both written and oral, in English and Chinese.
Ability to work under pressure, report under tight deadlines and deal effectively with issues as they arise.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=189834

7. Business Development Manager – CMB – Macau

Principal Responsibilities:

Establish new client relationships and strengthen existing ones
Communicate new products and propositions to clients
Identify potential trade financing opportunities in the market and escalate these where appropriate to cater for client demand
Manage key relationships with internal and external stakeholders, developing and maintaining strong working relationships
Work with Client Implementation Services in a timely fashion to ensure an efficient transition process for complex clients
Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers
Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise

Job Requirements:

Bachelor Degree in Finance, International Trade, Business or related discipline
Extensive knowledge of global trade and receivables finance, services, products and techniques
Good understanding of the market trends, competitive environment and regulatory environment
Detailed knowledge if Credit and Risk including techniques to mitigate risk
Proven ability in identifying and meeting customer needs through matching a broad range of products and services
Ability to interact with business customers at all levels
Good interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent communication skills, including written, verbal, and the ability to deliver compelling presentations in English, Cantonese and Mandarin

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=222004

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

HSBC Life (International) Limited – Macau Branch

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC Life is a world-class institution where you can specialise in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realise the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking an experienced professional to join our team in the role of Insurance Specialist - HSBC Life

職位空缺 JOB OPENINGS:

1. Assistant Distribution Development Manager – HSBC Life, Macau

Job Roles & Responsibilities:

Work with Business Development Manager to explore, develop, and manage partnership to generate effective leads for the business development for HSBC Life Macau
Provide all-rounded support to the launch and implementation of business and customer development initiatives with the aim to drive for best business outcome for the sales team
Participation in INHK projects include product and process streamlining initiatives by sharing frontline input and insights from sales perspective to ensure deliverables meeting both internal and external customer’s expectation
Deliver timely and accurate management reports to support the implementation of distribution initiatives.
Maintain HSBC internal control standards, implement Group Compliance Policy, ensure all processes and procedures are in accordance with regulatory requirements.

Qualifications and Requirements:

Degree in business related discipline, holding professional insurance qualification (e.g. IIQE, FLMI) is a definite advantage
3 years of working experience in Insurance or Banking industry, preferably with experience of sales support / business development
Possess sound knowledge of Life insurance products
Strong analytical skill and strategic thinking mindset; be able to understand and interpret complex data and apply commercial judgment
A self-starter with great sense of ownership
Strong interpersonal and communication skills; able to create a positive working relationship with key business stakeholders
Proficiency in Microsoft Office applications (Excel, PowerPoint, etc.)
Excellent command of spoken and written English and Cantonese

To be considered for this role, the relevant rights to work in Macau is required.

Interested candidates, please apply directly via:

https://hsbc.avature.net/su/a78c8194661c5dad

2. Insurance Specialist – Team Leader, Wealth Planning - HSBC Life, Macau

Job Roles & Responsibilities:

Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
Promoting and enhancing the brand and image of HSBC Life and the Bank
Ensure that the service delivered by various branches are being benchmarked and are of top quality

Qualifications and Requirements:

University Degree Holder
Passed Insurance Intermediaries Qualifying Examination Paper 1 and 3
Minimum 3 years of working experience in Business development, client servicing or distribution support within banking or life insurance settings
Solid knowledge in Life Insurance Products
Strong coaching skills and strong business acumen
Solid knowledge in driving and implementing business strategy
Strong proficiency in Microsoft Office
Excellent Communications and Interpersonal Skills
Fluent in English, Cantonese and Mandarin
To be considered for this role, the relevant rights to work in Macau is required.

Interested candidates, please apply directly via:

https://mycareer.hsbc.com/ExternalApply?pipelineId=201626

3. Insurance Specialist – HSBC Life Macau

Job Roles & Responsibilities:

Provide specialist advice to customers on appropriate insurance solutions and support end to end insurance sales journey in order to ensure the insurance/ protection needs of customers are well fulfilled
Identify and capture business opportunity from affinity/ customer referrals by supporting promotion booth / making outbound call.
Provide referral leads to Macau Branch staffs from identifying customer’s other wealth needs, or onboarding the non-bank customer
Manage customer’s insurance portfolio to ensure the highest rate of customer satisfaction and persistency
Observe feedback from customers/ working partners and provide insight for streamlining process and coming up with new ideas on product solutions
Developing business plans and formulating business strategies with sales leaders and implement the sales tactics assigned
Collaborate with Branch Managers to effectively mobilize resources to delivery insurance solution for fulfilling the needs of customers
Promoting and enhancing the brand and image of HSBC Life and the Bank
Ensure that the service delivered by various branches are being benchmarked and are of top quality

Qualifications and Requirements:

University Degree Holder
Passed Insurance Intermediaries Qualifying Examination Paper 1 and 3
Minimum 3 years of working experience in Business development, client servicing or distribution support within banking or life insurance settings
Solid knowledge in Life Insurance Products
Strong coaching skills and strong business acumen
Solid knowledge in driving and implementing business strategy
Strong proficiency in Microsoft Office
Excellent Communications and Interpersonal Skills
Fluent in English, Cantonese and Mandarin
To be considered for this role, the relevant rights to work in Macau is required.