With a history dating back over 50 years, TAG Aviation are leaders in the business aviation industry. Operating from multiple centres in Europe and Asia, we have an unrivalled reputation for safety, reliability, and operational excellence and expertise.
Specialising in aircraft acquisitions, aircraft management, charter and FBO/handling services, our objective is to provide a tailored service to each client, meeting their unique requirements and setting the global standard in business aviation with a philosophy of excellence.
The Guest Services Officer primary responsibilities include providing passenger and crew services, handling aeronautical information, communicating with aircraft operator and lounge operations etc., ensuring the highest levels of safety and providing personalised service to our valued clients.
He / She is passionate about Customer Services, embrace good service excellence, and knowledgeable within Business Aviation and Luxury Market segments.
A self-starter - driven to deliver bespoke services in a timely and professional manner; showing good empathy at all times.
JOB RESPONSIBILITIES
Provide premier service to our private jet passengers and crews to ensure they receive the expected service quality for their departure and arrival flights
Ensure to comply safety and security regulations set out by the company and Macau authorities for a smooth and efficient operation, both at the FBO and tarmac
Ensure effective cross-departmental communication in order to handle both Client and operational issues effectively and efficiently
Follow through the regulation and company policy for the assigned aircraft arrival and departure and the duration of stay
Ensure the smooth operations of lounge duties which plays a key role in the success of the movement of our guests around the FBO
Be flexible at all times in order to cover the unexpected needs of the FBO
Peform ad hoc duties as assigned
QUALIFICATIONS AND REQUIREMENTS
Diploma Holder or above in Hospitality Management or related disciplines
Minimum 1 years' working experience in any of these sectors: Executive/VIP support, Guest Relations, Lifestyle, Luxury Travel & Leisure
Knowledge in aviation industry is highly preferred
Excellent written & oral communication in Cantonese, Mandarin and English is a MUST. Other Asian or foreign languages – Advantageous
Strong interpersonal skills
Good team player, independent, and able to work under pressure
Experienced in dealing with confidential information using discretion and sensitivity at all times
TAG Aviation Asia Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 250+ locations, 80+ International Airports, 30+ countries and regions, serving 20 million travellers annually.
The group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.
The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for five consecutive years from 2016 to 2021 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services.
Help achieve overall operational objectives by contributing sales and marketing information and performance
Prepare sales budgets and present sales results, revenues and expense reports to management while ensuring that realistic forecasts are presented to the management team
Propose and implement where possible marketing strategies; analyzing trends and results based on market and requirements
Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
Design and implement a sales & marketing specific strategic business plan that expands company’s customer base and ensure it’s strong presence and growth
Advise and make recommendations in regards to sales & marketing for inclusion in general operational strategic plan development and reviews.
Develop field sales action plans in addition to proposing / designing, implementing and evaluating advertising, merchandising, and other trade promotion programs
Develop new and profitable business from assigned geographical territories/Industry segments.
Identify emerging markets, competitors and market shifts while being fully aware of new products and competition status
Achieve growth and hit sales targets
Collaborate effectively with key working partners such as RGM, Country Manager, HQ Global Sales & Marketing , Operations and Business Development Departments, etc.
Job Requirements:
Degree in Business or related disciplines
Minimum 8 years in Sales management from a reputable establishment in hospitality or bank industry
Aggressive, self-motivated and committed to achieving sales target
Attentive to details, efficient, well-planned with good business sense
Must be presentable with strong sense of responsibility
Excellent interpersonal and communication skills with analytical mind
Good customer service and account management skills
A proven track record of sales.
Excellent spoken and written English
Capable of working under pressure and prioritize work with excellent time management
Lounge Manager
Job Responsibilities:
To be responsible for the proper running of the lounges of the company
To plan, organize and manage operational functions in an effective and economical manner
To monitor systems implemented and ensure the regulatory requirements are adhered
To ensure a smooth, efficient, profitable operations and guests are consistently provided with the highest quality service through an inspired team
To constantly seek guest feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework
To evaluate the lounge product and services to initiate corrective action where required or to identify new opportunities for enhancing the guests lounge experience
To identify opportunities for co-marketing and PR leverage
To provide leadership to staffs
To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system
To take initiative to identify areas for improvement and participate in continual improvement activities
To undertake other jobs assigned by supervisors from time to time
Job Requirements:
Form 5 or above preferred
Minimum of 8 years' experience in F&B industry, including but not limited to restaurants, lounges, fast food outlets
Good command of spoken and written in English, Mandarin and Cantonese
Service-oriented and a good team player
Able to work under pressure with excellent time management
Strong leadership, communication and interpersonal skills
Shift duty is required
Guest Service Officer
Job Responsibilities:
Ensures the delivery of brand promise and provides exceptional guest service at all times
Ensures guests are provided with professional and courteous services according to PPL standard
Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave
Coordinating with airlines, ground handlers and other airport departments that provides accurate information to the lounge guests promptly.
Preparing the VIP room by referring the reservation confirmation and assist the guests needs
Conducting feedback forms from the lounge guests daily, reports and solves the problem or complaint to minimize the negative issue
Patrolling the lounge and VIP rooms daily to ensure all the items and facilities are tidy and functioning well.
Updating the lounge food and beverage menu.
To undertake any other reasonable assignment by the superior, as and when required
Job Requirements:
High school graduated or above
Relevant experiences in hotel or catering is an advantage
Outgoing, presentable with good interpersonal and communication skills
Good command of spoken and written English, Mandarin and Cantonese
Please submit your detailed resume to gabriel.chan@plaza-network.com. The personal data provided is to be used only for the purpose of evaluating and assessing the suitability of applicant for the post by Plaza Premium Lounge Macau, all data are treated as strictly confidential.
Established in 1994, Menzies Macau Airport Services Company Limited formally adopted its name in the year 2001.
Menzies Macau is a full-scope ground services provided at Macau International, offering Passenger services; Operations Control; Ramp and Baggage services; Aircraft cleaning; Cargo handling and warehouse; Aircraft line maintenance.
Menzies Macau is a strategic joint-venture corporation by leading companies both in Asia and worldwide. Through year of continued efforts, Menzies Macau has developed a successful business system with extensive international ground handling experience. There is one thing we never change: striving to deliver a consistent and reliable operation for our airline’s customer.
Address: Airport Logistic Business Center, Room 52, Macau International Airport, Avenida do Aeroporto, Taipa, Macau
Supervise the maintenance of the Local Security Programme.
Assist in assessing security threats.
Conduct the investigation of incidents involving failure in the implementation of security controls, and threats or unlawful interference in the safety of civil aviation and air transport.
Assist in preparing notification to relevant civil aviation security authorities when unlawful interference against a customer airline has occurred at the station.
Monitor and supervise the implementation of the Local Security Programme through regular on-the-spot audit inspection.
Assist in preparing a contingency plan that is appropriately responsive to aviation security incidents.
Assist liaise with the relevant civil aviation authorities, airport security authorities and airline representatives in matters of civil aviation security.
Facilitate meetings with the relevant department heads in matters of internal and airport security issues.
Recommend appropriate security measures to be incorporated in the Local Security Programme as the need arises.
Monitor the implementation of security preventive measures on the facilities of the company, such as Offices, Warehouse, Hangar, etc.
Co- responsible for ensuring an effective security risk management system
Any other duties assigned by the manager.
Requirements:
Degree holder in any discipline
Macau Car driving license require
Good computer skill in Words, Excel and PowerPoint
Self-motivated, disciplined, organized and able to work under pressure
Able and willing to work outside office hours, weekends and holidays
Good presentation skill
Good command of both written and spoken English and Chinese (Mandarin and Cantonese)
Relevant experience in courier field will be definitely an advantage
Clerical Assistant
Responsibilities:
Produce periodical safety report, such as safety performance, trends, statistics.
Conduct periodical inspections of workplace health and safety.
Manage records, maintenance and retention of safety related documents.
Assist in safety activities/exercises and campaign.
Assist in Communicate and coordinate with appropriate authorities, customer airlines, subcontractors and operational managers for the company’s safety programme
Any other duties assigned by the manager.
Promotion opportunities
Requirements:
Degree holder in any discipline
Good computer skill in Words, Excel and PowerPoint
Self-motivated, disciplined, organized and able to work under pressure
Able and willing to work outside office hours, weekends and holidays
Good presentation skill
Good command of both written and spoken English and Chinese (Mandarin and Cantonese)
Macau Car Driving License is an advantage
機艙清潔司機
職務：
負責安全運送組員，機艙物資，航機到達後接收機上垃圾到指定區域
保持車輛的良好狀態
確保能按時處理航班所需要的物品
確保遵守所有澳門國際機場的交通規則
要求：
能操流利廣東話或普通話，略懂英語為佳
持有效澳門(手波)駕駛執照
具1年或以上駕駛經驗
擁有良好駕駛記錄
體格強健、刻苦耐勞
能接受 24 小時輪班
機坪客運巴士司機 (月入可達二萬以上、加班另計)
職務：
為機場之航班提供接載服務，接載之乘客包括機組人員、旅客及貴賓等
確認巴士一切運作正常，及時反饋任何操作／機件問題
確保車上乘客安全，遵守機場內一切駕駛安全守則
接載服務不限僅接送旅客，當中亦包括為旅客提供必要之服務
不限於駕駛客運巴士，亦需駕駛等同D2牌照類別的車輛等設備
要求：
語言程度能操流利廣東話或普通話，略懂英語為佳
持有效澳門駕駛執照 (類別 D2)
駕駛記錄良好
體格強健、刻苦耐勞
需 24 小時輪班及接受停機坪戶外工作
上班時間及工作由部門安排並且接受颱風期間值勤
由獲發駕駛執照後至少有兩年駕駛大巴工作經驗
Load Control Centre Agent (LCC Agent)
Responsibilities:
Allocate passengers seating assignment.
Allocate Baggage/Cargo on Aircraft Cargo Hold
Prepare aircraft Weight & Balance Calculation.
Prepare Loading Instruction for Aircraft Loading Team
Prepare flight messages related to Passenger/Baggage/Cargo information to destination stations.
Prepare general flight document for cabin crews.
Deliver operation document to other entities within the airport.
Assist LCC Load Controller to prepare aircraft weight & balance information to flight captain.
Part Time Load Control Centre Agent
Responsibilities:
Prepare flight messages related to Passenger/Baggage/Cargo information to destination stations
Prepare general flight document for cabin crews
Deliver operation document to other entities within the airport
Assist LCC Load Controller to prepare aircraft weight & balance information to flight captain
Requirements:
Undergraduate or above
Detail oriented
On Shift work
Accurate arithmetic calculation
Driving License is an advantage
Cargo Services Clerk
Responsibilities:
Perform daily cargo clerical tasks as in cargo office.
Check all documents to ensure shipment may be carried in accordance with air carrier’s requirements.
Responsible for on time performance & maintain a safe and secure environment.
Communicate with the staff & take actions of improvement programs and on environmental issues.
Communicate and co-operate with warehouse colleague to preform cargo operation in accordance with air carrier’s requirements.
Communicate with air carrier for booking, operation instruction, and report irregularity.
On Shift work
Any other duties assigned by the manager
Requirements:
Secondary School Graduate or Degree holder in any discipline
Good computer skill in Words and Excel
Self-motivated, disciplined, organized and able to work under pressure
Good command in English and Chinese (Mandarin and Cantonese)
小型拖車操作員
職務：
負責駕駛拖車運輸貨品，確保準時安全運送到指定位置
要求：
需持有效澳門汽車駕駛執照
體格強健、能刻苦耐勞
須24小時輪班及戶外工作
小學程度或以上
Full Time / Part Time TCO 全職 / 兼職航班協調服務員
工作性質：
協調所有信息，並準確及時傳遞給相關部門
確保飛機安全及準時起飛
處理及確保飛行文件準確
確保記錄和處理航班所有資料及時間
滙報所有不正常運作情況及協調處理相關問題
所需資格：
高中或以上程
能操流利英語、廣東話或普通話
熟識電腦文書操作
能對數字有靈敏的觸覺
能獨立處理一切文件
需要24小時輪班及在戶外、惡劣天氣及颱風下工作
必需持有半年以上有效澳門駕駛執照並按部門需要考取機場駕照
福利：
交通津貼
年終花紅
每年10天年假(每工作滿1年即增加1天年假，直到15天爲止)
生日假
醫療保險
退休金計劃
Benefits include:
Transportation Allowance
Discretionary Bonus
10 days Annual Leave (addition 1 day every year up to 15 days)
Candidates not notified within one month should consider their application unsuccessful. Personal data collected is solely for recruitment purpose only and will be treated in strictly confidential.
We offer an attractive remuneration package and excellent career prospects to the right candidate, interested parties are invited to apply our job openings via https://www.mtr.com.mo/career. For any inquiries, please contact us at 8506 0800 or careers@mtr.com.mo.
