With a mission of “making travel better”, Plaza Premium Group is a pioneer and the market leader in airport hospitality services with an international footprint of over 250+ locations, 80+ International Airports, 30+ countries and regions, serving 20 million travellers annually.
The group comprises four core business segments – airport lounges Plaza Premium First and Plaza Premium Lounge; airport terminal hotels Aerotel and Refreshhh by Aerotel; airport meet & greet services ALLWAYS and a range of Airport Dining concepts. The Group has also developed Smart Traveller, a mobile-app based global airport membership programme that is designed for air travellers, offering uniquely-curated perks, benefits and rewards experience through points earning and redemption. In addition to its own brands, Plaza Premium Group provides airport hospitality solutions to leading airlines, alliances and corporates around the world, including but not limited to Cathay Pacific Airways, Singapore Airlines, Lufthansa, China Southern Airlines, Star Alliance, SkyTeam, American Express and many more. By continuously innovating and striving to surpass travellers’ expectations of airport experiences, the group is growing exponentially across major international airports globally.
The group has won more than 60 accolades in the last five years, including “World’s Best Independent Airport Lounge” for five consecutive years from 2016 to 2021 at the Skytrax World Airline Awards, the global benchmark of aviation excellence, and “Best Airport Lounge Operator” for 2018 & 2019 by TTG Asia magazine. In addition, the group’s Founder and CEO Mr. Song Hoi-see was named Ernst & Young Entrepreneur of The Year and Master Entrepreneur of The Year 2018 Malaysia. In 2020, the Group has successfully been awarded ISO 9001:2015 for Hong Kong Headquarters, proving the quality management in providing airport lounge services.
Help achieve overall operational objectives by contributing sales and marketing information and performance
Prepare sales budgets and present sales results, revenues and expense reports to management while ensuring that realistic forecasts are presented to the management team
Propose and implement where possible marketing strategies; analyzing trends and results based on market and requirements
Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products
Design and implement a sales & marketing specific strategic business plan that expands company’s customer base and ensure it’s strong presence and growth
Advise and make recommendations in regards to sales & marketing for inclusion in general operational strategic plan development and reviews.
Develop field sales action plans in addition to proposing / designing, implementing and evaluating advertising, merchandising, and other trade promotion programs
Develop new and profitable business from assigned geographical territories/Industry segments.
Identify emerging markets, competitors and market shifts while being fully aware of new products and competition status
Achieve growth and hit sales targets
Collaborate effectively with key working partners such as RGM, Country Manager, HQ Global Sales & Marketing , Operations and Business Development Departments, etc.
Job Requirements:
Degree in Business or related disciplines
Minimum 8 years in Sales management from a reputable establishment in hospitality or bank industry
Aggressive, self-motivated and committed to achieving sales target
Attentive to details, efficient, well-planned with good business sense
Must be presentable with strong sense of responsibility
Excellent interpersonal and communication skills with analytical mind
Good customer service and account management skills
A proven track record of sales.
Excellent spoken and written English
Capable of working under pressure and prioritize work with excellent time management
Guest Service Officer
Job Responsibilities:
Ensures the delivery of brand promise and provides exceptional guest service at all times
Ensures guests are provided with professional and courteous services according to PPL standard
Greeting the lounge guests upon arrivals, performs effective and efficient check-ins at the reception, farewell warmly as they leave
Coordinating with airlines, ground handlers and other airport departments that provides accurate information to the lounge guests promptly.
Preparing the VIP room by referring the reservation confirmation and assist the guests needs
Conducting feedback forms from the lounge guests daily, reports and solves the problem or complaint to minimize the negative issue
Patrolling the lounge and VIP rooms daily to ensure all the items and facilities are tidy and functioning well.
Updating the lounge food and beverage menu.
To undertake any other reasonable assignment by the superior, as and when required
Job Requirements:
High school graduated or above
Relevant experiences in hotel or catering is an advantage
Outgoing, presentable with good interpersonal and communication skills
Good command of spoken and written English, Mandarin and Cantonese
Please submit your detailed resume to hr.mfm@plaza-network.com. The personal data provided is to be used only for the purpose of evaluating and assessing the suitability of applicant for the post by Plaza Premium Lounge Macau, all data are treated as strictly confidential.
With a history dating back over 50 years, TAG Aviation are leaders in the business aviation industry. Operating from multiple centres in Europe and Asia, we have an unrivalled reputation for safety, reliability, and operational excellence and expertise.
Specialising in aircraft acquisitions, aircraft management, charter and FBO/handling services, our objective is to provide a tailored service to each client, meeting their unique requirements and setting the global standard in business aviation with a philosophy of excellence.
The Guest Services Officer primary responsibilities include providing passenger and crew services, handling aeronautical information, communicating with aircraft operator and lounge operations etc., ensuring the highest levels of safety and providing personalised service to our valued clients.
He / She is passionate about Customer Services, embrace good service excellence, and knowledgeable within Business Aviation and Luxury Market segments.
A self-starter - driven to deliver bespoke services in a timely and professional manner; showing good empathy at all times.
JOB RESPONSIBILITIES
Provide premier service to our private jet passengers and crews to ensure they receive the expected service quality for their departure and arrival flights
Ensure to comply safety and security regulations set out by the company and Macau authorities for a smooth and efficient operation, both at the FBO and tarmac
Ensure effective cross-departmental communication in order to handle both Client and operational issues effectively and efficiently
Follow through the regulation and company policy for the assigned aircraft arrival and departure and the duration of stay
Ensure the smooth operations of lounge duties which plays a key role in the success of the movement of our guests around the FBO
Be flexible at all times in order to cover the unexpected needs of the FBO
Peform ad hoc duties as assigned
QUALIFICATIONS AND REQUIREMENTS
Diploma Holder or above in Hospitality Management or related disciplines
Minimum 1 years' working experience in any of these sectors: Executive/VIP support, Guest Relations, Lifestyle, Luxury Travel & Leisure
Knowledge in aviation industry is highly preferred
Excellent written & oral communication in Cantonese, Mandarin and English is a MUST. Other Asian or foreign languages – Advantageous
Strong interpersonal skills
Good team player, independent, and able to work under pressure
Experienced in dealing with confidential information using discretion and sensitivity at all times
TAG Aviation Asia Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
HR and Administration Department - Executive Assistant
Job Duties:
Responsible for employee relations and services, such as job movement, performance reviews, etc;
Handle internal and external correspondence and reports in English and Chinese;
Update and maintain the internal controlled documentation and record;
Assist in various administrative tasks.
Requirements:
Bachelor's degree holder.
Minimum of 4 years of HR work experience; versatile HR skills are advantageous.
Fluent spoken English and excellent written English are essential; fluent spoken Mandarin is a plus.
Proficient in Microsoft Office applications.
Detail-oriented, strong communication and problem-solving skills, proactive, with a good team spirit.
Remuneration and Benefits:
We work 5-day per week following Macau government office hours and public holidays and provide successful candidate with competitive salary and benefits package including double pay, housing allowance, annual leave, sick leave, medical benefits, provident fund, etc.
We offer an attractive remuneration package and excellent career prospects to the right candidate, interested parties are invited to apply our job openings via https://www.mtr.com.mo/career. For any inquiries, please contact us at 8506 0800 or careers@mtr.com.mo.
