Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr.
Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in London, the house is known for uncompromising quality and creative vision.
At Alexander McQueen, we live and breathe a culture defined by our key Behaviours:
Empowerment – We empower our team and peers, providing unwavering support to ensure everyone can thrive; this means giving support to your team and those you are working with to succeed.
Teamwork – We put an emphasis on Teamwork; this means working together as a collective to achieve shared goals.
Respect – We value respect, treating everyone with dignity and showing genuine appreciation for their efforts: this means treating everyone equally.
Kindness – We believekindness is integral to everything we do; this means demonstrating compassion and empathy towards others.
The Role
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.
How will you contribute?
To achieve personal sales goal on a monthly basis by providing high quality of service
To provide high quality of service to the customer by demonstrating in-depth knowledge of the brand and products
To build repeat clientele and maintain customer relationship
To provide first level of after sales services in an effective way to ensure customer satisfaction
To perform other related ad hoc tasks and projects where necessary
Required Skills:
Minimum Form 5 and above with at least 2-year solid fashion retail sales experience
Prior exposure in luxury goods or premium fashion brands is preferred
Demonstrate strong sense of high-end fashion
Possess excellent communication, customer service and interpersonal skill
Good command of Mandarin
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
The Swatch Group is today the largest manufacturer and distributor of finished watches in the world. The Group includes a number of famous brands such as Breguet, Blancpain, Jaquet Droz, Glashütte-Original, Omega, Longines, Rado, Tissot, Certina, Mido, Hamilton, Balmain, Swatch and Flik Flak .
O Grupo Swatch (Macau) Limitada is a wholly owned subsidiary company of The Swatch Group. When you join us, you become part of a worldwide organization committed to providing excellent services to its customers and business partners.
Based in Saint-Imier, Switzerland since 1832, Longines is now established in more than 150 countries. Since its beginning, the story of Longines is characterized by a pioneering spirit, a quest for precision and a timeless vision of elegance.
And today, we are in search of our future team members with the same commitment and passion to try, fight and triumph with the elegance and inspiring spirit in us.
We look forward to taking on this beautiful journey with you.
Boutique Manager
Job Purpose
The main function is to manage overall store operations, optimize sales through effective implementation of business strategies and to motivate and coach staff to achieve shop objectives.
Responsibilities:
Sales Management
Achieve sales target in both quantity and sales revenue
Study and analyse routine reports and keep track of business trends, and propose action plans to Retail Manager
Implement sales strategies set by Retail Manager and Brand Manager for each product category and clientele
Customer Service & Clientele Development
Convey brand message to end-customers through direct personal selling, online channel and email enquiry
Address customers’ concerns, expedite service and resolve complaints proactively
Responsible for promoting the full Longines experience in line with brand strategies and through execution of planned marketing programs
Drive and build long-term relationships with regular clients. Strengthen customer loyalty by engaging and supporting the sales team in clientelıng activities
Identify and train up in-boutique product, CS, CRM and VM specialists to facilitate the communication workflow and enhance service standard
Regular meeting must be held among team members to allow feedbacks exchange, brainstorming and discussion
Staff Management
Build effective and productive work teams with strong morale to maintain healthy turnover rate
Evaluate and manage the team’s performance through enhancing their motivation and providing coaching on discipline and challenges
Identify staff’s training needs; propose, coordinate and/or conduct training based on category specialization and individual development
Conduct interviews and select the right candidates for the brand and boutique for Boutique Supervisor and below positions
Facilitate & train new joiners with supported by classroom trainings and buddy program.
Provide support to the Brand’s development when needed:
Staff transfer is required when necessary
Facilitate and assist in new boutique opening
Report regularly to Retail Manager and/or HRBP on team’s feedbacks regarding company policy or workflow
Develop talents with the support from Retail Manager and Training Manager, and report the progress regularly
Operational Management
Responsible for all facets of store operations
Responsible for implementation of the approved standard operating procedure, and achieving 100% on regular audit check
Monitor team members’ understanding of Longines SOP; suggest and propose follow-up actions if needed
Monitor store cleanliness both on and off sales floor and ensure housekeeping guidelines are met
Expenses control to achieve profitability goal of the Store
Responsible for attendance record of the responsible boutique(s) and ensure accuracy and timely inputs in related HR systems
Responsible for in-store safety matters
Inventory Management
Provides input and advice to Retail Support and Demand Planning Team based on current sales trends and warehouse factors
Review target stock level based on customer needs/buying trends, and advise any necessary actions needed to increase sales
Review product mix regularly to ensure healthy inventory level
Conduct daily audit of stock management including merchandise receipts, transfers and sales
Control and minimize shrinkage (stock loss) rate
Merchandising
Maintain Longines’ brand image as the key priority by monitoring the overall boutique’s environment and staff’s grooming
Implement proper visual merchandising ensuring its adherence to company guidelines, both in-the-window and in-store displays
Review both in-store displays and in-the-window visual merchandising on a regular basis and ensure appropriate merchandise mix
Propose VM display for special needs to match with the changing customer profile and seasonality to highlight related item focus
Intelligence Collection
Responsible for Customer Relationship Management system by enhancing customer database
Conduct monthly business review meetings with direct reports and communicate company information to staff concerned
Collect comments for analysis and reporting purpose
Requirement:
Very good command of English, Cantonese and Mandarin, both oral and written
Minimum 8-10 years of experience in retail business preferably with 3 years of experience in a retail managerial position/ manager levels
Good sales and communications skills
Experienced in complaint handling
Experienced in CRM
University degree in related discipline preferred
Proficient in Microsoft Office including Word, PowerPoint, and Excel in particular
APPLICATION 申請方式：
We offer attractive remuneration package & benefits to the right candidate. Interested candidates, please send your resume with current and expected salary to the HR via email: recruit.macau@mo.swatchgroup.com
Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
Client Advisor
Department: RETAIL OFFLINE
City: Macau
Location: MO
INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.
Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.
As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.
RESPONSIBILITIES
SERVICE AND SALES
Meet and exceed individual and store sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Be efficient in following-up and delivering after-sales services to our clients
Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with Clients
Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.
Capture new luxury clients to grow the individual and store client book with a commercial objective mindset
Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests
PERSONAL PROFILE
A proven track record in delivering sales and exceeding targets
Previous experience in Clientelling
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Understanding of competitor products
Experience in working as part of a team
Fluent in local language; English proficiency is desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESS
Individual sales performance and KPI’s (Appointments, UPT, ATV & AUR)
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
Number of appointments held on a monthly basis
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Our company cordially invites you to join us as a member of the company with the following job position and duties:
Marketing Executive
Requirements and Job Responsibilities
Diploma or above
At least one year of working experience
Creative thinking: Strong sense in developing creative promotion concept
Able to liaise with suppliers and media agencies
Proficient in Microsoft office software
Having positive working attitude, responsible and self-motivated
Able to meet project deadline and equipped with good time management
Interested candidates please send full resume with recent photo and expected salary to Macau P.O. Box 182 or email to ck_enquiry@macauckstores.com, with subject “job position - source from jobscall.me”.
