數碼營銷推廣主任 Officer – Digital Marketing (永利澳門)(ID:2908BR)
Job Purpose:
Execute company’s daily digital marketing initiatives and programs; work on media investment and campaign execution
Key Responsibilities:
Work with internal and external design team on social platform and campaign creative
Prepare and plan campaign program documents and creative; conduct content copy review, proofreading and contract preparation.
Support daily operation of the social platform while maintaining the overall appearance, content and functionality of each. Proactively identify opportunities to enhance and improve the customer experience
Liaise and manage different parties to ensure timely and accurate implementation
Develop and produce monthly reporting for social platform, including data performance and analysis
Work with agency on social platform daily operations.
Maintain consistency of creative in line with the brand standard
Perform ad hoc assignment
Competencies and Requirements:
Experience: Minimum 2-3 year of relevant experience in digital marketing channels, social media, mobile communications, creative content and online advertising
Knowledge / Certificate:
Basic understanding of online channel metrics, how to optimize performance in all online channels, detailed analysis of customer behavioural data to drive online marketing strategies & communication improvements.
Familiar with media and market analysis, including consumer behaviour study, competitor’s analysis
New media trend sensitive
Aware of existing social media platforms and the marketing opportunities these platforms provide
Knowledge of data analysis
Education: Bachelor’s degree or above
Language Good written and spoken English, Mandarin and Cantonese
Computer Skills: Proficient in MS Office, especially in PPT and Excel
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
客戶關係管理高級分析員(活動自動化和開發)Senior Data Analyst (Campaign Automation and Development) (永利澳門)(ID:3787BR)
主要職責
職位介紹
分析業務需求並運用批判性思考來發展最佳化的活動工作流程
使用Python 和SQL 設計和實作強大且可擴充的工作流程解決方案
設定和設定 Airflow 環境以簡化工作流程管理
與跨職能團隊合作,收集見解並使工作流程開發與業務目標保持一致
主動識別流程改善領域並提出資料驅動的解決方案
開發和維護資料管道以支援活動工作流程
持續監控並優化工作流程效能,以確保最高效率
檢視並解決與工作流程相關的複雜問題
根據業務需求和技術可行性向利害關係人提供專家指導和建議
記錄工作流程並維護全面的技術規範
職位要求
工作經驗:
知識及証書:
Job Purpose
Key Responsibilities
Analyze business requirements and apply critical thinking to develop optimized campaign workflows
Design and implement robust and scalable workflow solutions using Python and SQL
Set up and configure Airflow environments to streamline workflow management
Collaborate with cross-functional teams to gather insights and align workflow development with business objectives
Proactively identify areas for process improvement and propose data-driven solutions
Develop and maintain data pipelines to support campaign workflows
Continuously monitor and optimize workflow performance to ensure maximum efficiency
Troubleshoot and resolve complex workflow-related issues
Provide expert guidance and recommendations to stakeholders based on business needs and technical feasibility
Document workflow processes and maintain comprehensive technical specifications
Competencies and Requirements
Education:
Working Experience:
3-5 years of experience in developing workflows and data pipelines, with a focus on business process optimization
Experience with marketing automation platforms and data visualization tools
Proven track record of driving process improvements and delivering measurable business results
Work experience in Integrated Resort strongly preferred
Knowledge/Certificates:
Strong proficiency in Python programming and SQL
Experience with Airflow setup, configuration, and optimization
Familiarity with Linux operating systems and development tools like VSCode
Knowledge of DevOps platforms and practices
Knowledge of agile development methodologies and experience working in a Scrum environment
Language Abilities: Fluent Cantonese, Mandarin, and good English
Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field
Computer Skills: Proficient in MS Office
如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
品牌經理Manager - Brand Marketing (永利澳門)(ID:1054BR)
Job Purpose: Ensure all marketing campaigns are well planned and executed according to business strategies and goals. The role requires a master mindset, careful attention to detail and excellent relationship with internal clients and external contractors.
Key Responsibilities:
Responsible for planning, budgeting and implementation of marketing campaigns
Develop creative briefs, manage in-house designers, copywriters, and brand agencies to ensure creative product maintains a high level of brand standards
Work with internal departments, brand agencies and production companies to ensure an effective and efficient execution of all brand marketing collaterals, productions and campaigns
Brand message development, copywriting and proofreading brand and promotion materials
Well-organized and detail-oriented personality
Multi-task in a fast-paced environment and thrive in a high pressure work environment
Competencies and Requirements:
Experience: Minimum 5 years of relevant experience in brand marketing field with 3 years in managerial level
Education: Bachelor’s degree in marketing, advertising, communications or a related field
Language Ability: Excellent communication skills in English and Chinese
Computer Skills: Knowledgeable in Microsoft Office applications and proficient in Chinese word processing
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
信貸文員 Clerk - Credit / Collections (永利澳門)(ID:2545BR)
主要職責:
職位介紹:
職位要求:
Job Purpose:
Key Responsibilities:
Assist in department daily operations
Arrange all credit requests and evaluations in accordance with company standard procedures
Handle all system data and approval procedures
Coordinate with the credit issues with relevant departments in compliance with all company policies and procedures
Competencies and Requirements:
Education: Bachelor’s degree or equivalent
Language Abilities: Good Cantonese, Mandarin and English
Computer Skills: Intermediate MS Office
如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
財務分析員 Financial Analyst (永利澳門) (ID:2545BR)
Job Purpose:
Key Responsibilities:
Complete the daily, weekly and monthly reports of key performance indicators and market trends
Maintain and design department’s statistical databases
Understanding of industry and environment, math and theory, company’s P&L statements and IT systems
Assist with ad-hoc and special projects
Other duties and responsibilities assigned
Competencies and Requirements:
Experience: 2 years finance experience
Education: Bachelor degree in Finance, Accounting, Actuarial or Business
Language Ability: Good written and spoken English and Cantonese
Computer Skills: Proficient in MS Office (advanced Excel), PeopleSoft, Cognos and AS400 applications is an advantage
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
會籍會務代表Representative - Club Marketing (永利澳門) (ID:16BR)
主要職責:負責以專業及有禮的態度與賓客互動並招募新會員;向賓客提供會員優惠資訊和執行其他會員事務。
職位介紹:
職位要求:
如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222
資訊科技商業智能專員 Specialist - IT Business Intelligence Group (永利澳門)(ID:2389BR)
主要職責:
職位介紹:
職位要求:
Job Purpose:
Key Responsibilities:
Demonstrated understanding of computer systems, networked operating environments required
Act on all Help Desk tickets to maintain the SLAs
Gate keep Company computing policies and controls to ensure all computer usage is appropriate Competencies and Requirements Experience:
Minimum 1 year experience directly related to the duties and responsibilities specified
Education: Diploma or Degree in Information Technology field
Language Ability: Multilingual English/Mandarin/Cantonese preferred Able to work on shift (any) when required. Able to work in entertainment operations/resort environment
如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8686 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
保安控制室操作員 Control Room Officer (永利澳門)(ID:3426BR)
主要職責
職位介紹
為保安部收集各項資訊
準備及安排日常事件報告
協助和履行由保安控制室主任委派的工作
及時向管理部門報告所有緊急情況
職位要求
Job Purpose:
Key Responsibilities
Receive and dispatch messages to Security team for further operational actions
Prepare daily reports on all activities and incidents
Assist and perform duties assigned by the Supervisor
Report emergencies promptly to management
Competencies and Requirements
Experience: Experience in Surveillance or Security is an advantage
Education: Secondary school diploma or above
Language Ability: Good command in spoken and written Cantonese and English
Computer Skills: Basic computer skills
如有查詢,請於辦公時間星期一至五上午9時至下午6時致電 (853) 8986 6222
For enquiries, please contact us at (853) 8986 6222 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Executive Director - Public Relations (Req ID: 3769BR)
Job Purpose:
We are seeking a dynamic and experienced calibre to lead our efforts in promoting Wynn as a one of a kind destination with a clear focus on penetrating the mainland China market, responsible for developing and implementing strategic public relations initiatives to enhance the reputation and visibility of Wynn. A strong background in public relations, marketing, and communications, with enriched connection and resource of China media outlets and influencers, and a proven track record of successfully promoting and positioning brands in the Chinese market are strongly desired
Key Responsibilities:
Develop and implement holistic PR and Communications strategies and campaigns to increase brand awareness and drive targeted customers.
Plan and devise media budget allocation.
Establish Wynn as a destination for targeted customers, with a focus on promoting our on-property experience and F&B outlets by creating compelling activities, content and messaging tailored to the Chinese market.
Owned and be able to further foster tight and positive relationships with China media outlets, journalists, influencers and industry partners, to secure press coverage and endorsements, which involves establishing and maintaining regular contact with key media representatives, pitching stories and press releases, and coordinating interviews and media coverage.
Secure Top industry awards while explore and expand presence in broader award scenes.
Plan and execute media events, press conferences, media fam trips, roadshows in China and other PR activities to showcase the brand's offerings.
Monitor and analyse PR metrics to measure the effectiveness of campaigns and make data-driven decisions to optimize results.
Manage a team of PR professionals and external agencies to execute PR campaigns and initiatives, while collaborate with internal teams, including marketing, sales, and operations, to ensure alignment and consistency in messaging and branding with overall business goals.
Ensure that all communication materials are aligned with brand standards and effectively convey the intended message to the Chinese audience.
Act as brand spokesperson where appropriate, take responsibility for handling the crisis communications component of crisis management.
Stay up-to-date on industry trends, market insights, and competitor activities to identify opportunities for growth and differentiation, and to ensure the company remains competitive and relevant in the market.
Competencies and Requirements:
Education: Bachelor’s degree in marketing, Communications, or related discipline
Experience: Minimum of 8 years of proven experience in digital marketing, public relations, or related roles, preferably with a focus on the China market.
Knowledge/Certificates:
Enriched connection and resource of China media outlets and influencers are highly desirable, strong interpersonal skills with the ability to further build and maintain relationships with key stakeholders, media outlets, influencers, and partners.
In-depth knowledge of China media landscape and Chinese social media platforms, including WeChat, WeChat Video channel, RED, and Weibo is a plus.
Familiarity with China's e-commerce landscape, including social commerce, Dianping and OTAs.
Strong understanding of Chinese consumer behaviour, cultural nuances, and market trends.
Demonstrated ability to develop and execute successful marketing strategies and campaigns.
Analytical mindset with proficiency in using data and analytics tools to measure campaign performance and make data-driven decisions.
Experience in organizing media fam trips and media visit trips.
Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.
Strong leadership skills with the ability to collaborate effectively with cross-functional teams and external partners.
Experience in content marketing and developing content strategies is preferred.
Language Ability: Excellent written and verbal communication skills in both English and Mandarin.
Work Location: Wynn Macau
公關傳訊行政總監 (Req ID: 3769BR)
主要職責:
我們正在尋找一位充滿活力、經驗豐富的人才來領導我們將永利打造成一個以滲透中國大陸市場為重點的獨特目的地,負責制定和實施戰略性公共關係舉措,以提高永利的聲譽和知名度。 須擁有強大的公共關係、行銷和傳播背景,擁有豐富的中國媒體和影響力人脈和資源,以及在中國市場成功推廣和定位品牌的良好記錄
職位介紹:
制定並實施整體公關和傳播策略及活動,以提高品牌知名度並吸引目標客戶。
規劃設計媒體預算分配。
將永利打造成目標客戶的目的地,重點透過打造針對中國市場的引人注目的活動、內容和資訊來推廣我們的度假村和餐廳體驗。
擁有並能夠進一步與中國媒體、記者、影響者和行業合作夥伴建立緊密和積極的關係,以確保新聞報道和認可,其中包括與主要媒體代表建立和保持定期聯繫、宣傳故事和新聞稿,以及協調採訪和媒體報道。
獲得頂級行業獎項,同時探索和擴大在更廣泛的獎項領域的影響力。
策劃和執行媒體活動、新聞發布會、媒體考察、中國路演以及其他公關活動,以展示品牌產品。
監控和分析公關指標以衡量活動的有效性並做出數據驅動的決策以優化結果。
管理由公關專業人員和外部機構組成的團隊來執行公關活動和計劃,同時與內部團隊(包括行銷、銷售和營運)合作,以確保訊息傳遞和品牌宣傳與整體業務目標的一致性。
確保所有傳播材料均符合品牌標準,並有效向中國受眾傳達預期訊息。
在適當的情況下擔任品牌代言人,負責處理危機管理的危機溝通部分。
隨時了解最新的行業趨勢、市場洞察和競爭對手的活動,以發現成長和差異化的機會,並確保公司在市場中保持競爭力和相關性。
職位要求:
教育程度:市場、傳播或相關學科學士學位
工作經驗:在數碼行銷、公共關係或相關職位上擁有至少 8 年的豐富經驗,須專注於中國市場。
技能 / 證書:
對中國媒體格局和中國社交媒體平台(包括微信、微信視訊頻道、小紅書和微博)有深入了解者優先。
熟悉中國電子商務格局,包括社交商務、大眾點評和OTA。
對中國消費者行為、文化差異和市場趨勢有深入的了解。
具有製定和執行成功的行銷策略和活動的能力。
具有分析思維,能夠熟練使用數據和分析工具來衡量活動績效並做出數據驅動的決策。
具有組織媒體考察之旅和媒體參觀之旅的經驗。
能夠在快節奏、動態的環境中工作並同時管理多個專案。
強大的領導能力,能夠與跨職能團隊和外部合作夥伴有效協作。
有內容行銷和製定內容策略經驗者優先。
語言能力:優秀的英語和國語書面和口頭溝通能力。
工作地點:永利澳門
平面美術及創意設計經理 Manager - Graphic Art & Creative Design (ID:2874BR)
Job Purpose: Manage and cultivate design team to create world-class visual creative with aesthetics in China and visually appealing on China social media and below the line materials.
Key Responsibilities
Translate the needs of business, brand, China market and user requirements into highly polished and business-centric designs, including visual creative, print materials, product packaging and social media creative.
A strong commitment to creating world-class visual creative with impeccable design aesthetics in China, attention to details and the ability to visually engage audiences in China market. Oversee all visual creatives and promptly address and solve all problems according to market responses.
Strong communication skill with internal and external to obtain and deliver their creative briefs. Demonstrated adaptability in evolving project scopes, adjusting strategies and creative approaches to meet changing project demands in China market.
Manage and supervise the design team and external agencies, provide art direction and mentorship to designers on Chinese aesthetics in different industries, Chinese aesthetics on typography and colour schemes, China design trends, language of use, copywriting skills and techniques on visual adaptations in China social.
Navigate design concept presentation, design production, and post-production processes with relevant business units, ensuring stakeholders’ feedbacks are incorporated. A self-learner to understand the rationale of each feedbacks for continuous design enhancements.
Maintain consistent brand positions for all visual communications across above the line and below the line channels, while proactively evolving the design at all times.
Experience in photography, image selection from multiple stock libraries, able to create highly polished illustration on creative visual within short notice.
Strong presentation skills, convert the design language to verbal language in a presentation format to different stakeholders.
A change-maker who loves to innovate and think up new and better ideas. Bring forward-thinking design concepts to the team under a highly competitive China market for the company’s success
Result oriented, time and cost sensitive. Manage multiple projects with designers, agencies and suppliers on a tight schedule and meet deadlines and budget in a fast-paced environment.
Strong network in creative agencies, production houses, printers and suppliers in China.
Familiar with next generation AI design technologies and tools (including but not limited to: Adobe Firefly, Canvas, Designs.ai, Mid Journey and Stable Diffusion) for effective and efficient visual creative creation.
Able to work (home) over weekends and public holidays due to the dynamic business and social media instant nature.
Competencies and Requirements
Experience: 8 years' experience working in a creative agency or design studio in China with 3 years under managerial level. Preferably with a digital agency background. Knowledge of video editing and motion graphics would be an advantage
Education: Bachelor’s Degree in Graphic Design or related fields
Language Ability: Fluent in written and spoken English and Mandarin are required. Cantonese is a plus
Computer Skills: Proficiency in Adobe Creative Cloud applications: Photoshop, Illustrator, InDesign and Light Room or similar editing software; Capability in Premiere Pro, After Effects, Audition, consumer photo and video editing mobile app an advantage
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
多媒體製作經理 Manager – Multimedia (ID:1058BR)
Job Purpose: Specializing in high production videography, event videography, social media creative storytelling, TV programme and TV commercial. A crucial role in creating captivating video content for our hotel's marketing initiatives. To be contributed to enhancing our brand presence, engaging our target audience, and promoting our offerings and events.
Key Responsibilities
Brain-storm creative idea, script writing / storyboard writing in English and Chinese
Utilize advanced videography skills to create high-quality and visually appealing videos for mega events, including world-class conferences, and marketing promotional activities. Ensure videos meet the brand standards and objectives.
Capture key moments and highlights of various hotel events, showcasing the ambiance, experiences, and services offered. Use creative storytelling techniques to engage viewers and generate interest in future events.
Develop innovative and attention-grabbing video content for social media platforms (e.g., Instagram, Facebook, Weibo, and more), outdoor TVC, commercial broadcast video. Craft compelling narratives that align with our brand and resonate with our target audience.
Manage and lead a team of videographers, providing guidance, mentorship, and feedback. Coordinate and delegate tasks effectively to ensure the successful execution of video projects.
Collaborate with the marketing team to develop a comprehensive video content strategy that aligns with the hotel's marketing goals. Identify opportunities to leverage video content across different social media channels and events.
Provide creative direction and input throughout the video production process, from pre-production to post-production. Collaborate with internal teams, including marketing, events, and design, to ensure videos effectively convey the hotel's unique value proposition.
Supervise the entire video production process, including budgeting, scheduling, and resource allocation. Ensure projects are delivered on time, within budget, and meet the desired quality standards. Coordinate and collaborate with external vendors, agencies, experience and connection with talent agency an advantage, and freelancers as needed.
Strong fashion sense and able to provide good aesthetic judgement on wardrobe and styling of actor
A change-maker who loves to innovate and think up new storyboards. Bring forward-thinking video concepts to the team under a highly competitive China market to create social buzz.
Time and cost sensitive. Manage multiple projects with internal members and external agencies on a tight schedule and meet deadlines and budget in a fast-paced environment.
Strong network in creative agencies, production houses, printers and suppliers in China.
Stay updated with the latest videography techniques, equipment, and industry trends, especially video trends in China and worldwide. Evaluate and recommend new technologies, software, and equipment to improve production quality and efficiency.
Familiar with next generation AI technologies and tools (including but not limited to: Adobe Firefly, Canvas, Designs.ai, Mid Journey and Stable Diffusion) to increase effectiveness and efficiency.
Competencies and Requirements
Experience: Over 5 years of related experience
Knowledge/Certificates: Knowledge in Adobe Premiere, DaVinci Resolve, Final Cut Pro, Adobe After Effects, Adobe Photoshop, Adobe Illustrator and etc. Familiar with video and audio equipment operation
Education: Bachelor’s Degree in film/video production or Multimedia or Motion Graphic Design or related field
Language Ability: Fluent in English, Cantonese and Mandarin
Computer Skills: Proficient in video editing, 2D & 3D motion graphic design software
Other Requirement: Able to operate the camera and lighting equipment
For enquiries, please contact us at (853) 8889 1188 during office hours
From Monday to Friday between 9:00am and 6:00 pm
Security Officer 保安員 30BR
Job Purpose
Key Responsibilities
Respond to disturbances and Control Room dispatches
Approach people who are engaged in prohibited activities
Take preventative actions to avoid loss, damage or accident
Report emergencies promptly to management
Direct traffic inside and outside the property
Competencies And Requirements
Experience: Previous security or surveillance experience an advantage
Education: Secondary school diploma or equivalent preferred
Language Ability: Good Cantonese and Mandarin
Computer Skills: Basic
主要職責
職位介紹
須時常保持警惕及預測所潛在的問題
須採取預防措施以避免造成任何損失、損壞或意外
及時向管理部門報告所有緊急情況
維持娛樂場內外的秩序
職位要求
F&B Culinary - 意大利餐主廚 Chef de Cuisine - Italian Cuisine (3574BR)
Key Responsibilities
To oversee and manage the kitchen’s daily operations cost-effectively and efficiently within budget
Monitor the quality of food production and consistency on a daily basis
Create monthly and seasonal menus in cooperation with the Restaurant Manager
Develop and implement an innovative business strategy to maximize revenue and productivity
Follow health and safety standards and strive for constant improvement to avoid health and injury hazards
Competencies and Requirements
Experience: Minimum of 10 years’ Italian Culinary experience in luxury 5-star hotels or restaurants with exceptional dining experiences
Knowledge/Certificates: Excellent product knowledge of Italian Cuisine
Education: Secondary school diploma or equivalent
Language Ability: Good English, Cantonese and Mandarin
Computer Skills: Basic MS Office skills
F&B Stewards - 管事員 Steward (38BR)
職位介紹
職位要求
Key Responsibilities:
Clean, wash and store crockery, pots and glassware
Clean and sanitise kitchen equipment and work areas, including ovens, stovetops, floors and ceilings
Use, handle and store cleaning chemicals correctly
Remove and dispose of kitchen garbage
Competencies and Requirements:
Experience: 1 year as a kitchen worker an advantage
Knowledge/Certificates: Knowledge of correct use, handling and storage of cleaning chemicals an advantage
Education: Primary school or above
Language Ability: Good Cantonese, Mandarin or English
Tea Sommelier 侍茶師 (3172BR)
Job Description:
Select high-quality Chinese teas to serve at the resort’s restaurants and F&B outlets
Purchase, receive and manage the teas and maintain an inventory of popular, high-quality and profitable teas
Compile the tea list
Coordinate with restaurants and F&B outlets to develop tea lists that match menus and promotions
Practice tea and food matching
Control tea expenses and research ways to generate more revenue
Accept any other duties and responsibilities assigned by the Beverage Director
Competencies And Requirements:
Experience: Minimum of 3 years’ working experience in the tea industry, beverage management experience an advantage
Knowledge/Certificates: Familiar with tea growing and brewing, terminology, ceremony, taste and history of different tea types.
Education: Secondary school diploma or equivalent
Language Abilities: Fluent Cantonese and Mandarin, basic English
Computer Skills: Proficient in MS Office
主要職責:
職位要求:
學廚 - 餐飲 Commis - Food & Beverage (1226BR)
主要職責 Job Purpose
職位介紹 Key Responsibilities
準備生肉,魚及蔬菜
Prepare raw meat, fish and vegetables
準備配菜
Unload deliveries into stockroom and rotate products to avoid spoilage
卸載產品並運送到倉庫,以避免損壞
Coordinate with other Western kitchens to share and purchase inventory
保持醬汁處於良好狀態
Clean and tidy the kitchen and cookware
協助廚師長於廚房內的食物分佈
職位要求 Competencies and Requirements
工作經驗:具最少兩年於四、五星級西式餐廳的廚房工作經驗
Experience: Previous kitchen experience an advantage
技能 / 證書:對意大利式菜餚瞭如指掌;精通刀切技術
Knowledge/Certificates: Product knowledge of international cuisine and accurate knife skills an advantage
教育程度:中學畢業或等同學歷
Education: Secondary school or equivalent
語言能力:能操良好英語
Language Abilities: Good Cantonese and English
前堂接待員 - 酒店 Service Agent - Front Office (12BR)
主要職責 Job Purpose
前堂接待員主要負責所有前堂相關的職能,包括為客人登記入住及辦理退房手續、預訂房間及修改資料、提供城市活動及餐廳的資訊、景點的方向指引、檢查客房的狀態及解決客人的問題。
The purpose of Front Office Service Agents is to perform all functions required by the Front Office, this includes and is not limited to registration of guests in and out, amending and making room reservations, giving city, activity and restaurant recommendations, providing directions, checking room status and resolving minor guest issues.
職位介紹 Key Responsibilities
使用尊貴的歡迎語句款待來賓,並以高尚品牌的標準為來賓提供服務。以熱情、專業及好客的態度,公平地對待每一位客人
Provide a luxurious Welcoming statement for the property, and service all guests to the standards expected of a Luxury Brand property. Treat all guests equally with a warm, professional and welcoming manner.
確保時常保持出眾的專業態度以維護酒店服務標準,儀表、舉止及服務須達致永利及福布斯的最高服務標準
Maintain Hotel Service Standard by ensuring that personal attitude is always exceptional, grooming, manners and service is always delivered to the highest luxury standard required by Wynn and rating companies such as Forbes.
確保妥善地為客人預訂房間、登記入住、安排房間、準備門匙及歡迎禮包、收款及歡迎每位客人
Ensure proper registration of guests, room assignment, guest reservations and details, prepare key and welcome packets, collect payments, and give appropriate hotel orientation for each guest.
須注意所有細節,了解酒店每天的最新情況,為客人提供報價及推廣建議
Show never attending attention to detail, be knowledgeable on all aspects of the Hotel on a daily basis, providing quotes for rates and upsell when possible, as well as recommendations for the guests.
熟識客房位置、客房種類、客房價格、優惠、酒店設施、營業時間、特別推廣、宴會及活動等
Be familiar with room locations, room types, rates, discounts, hotel facilities, hours of operation, special promotions, events and activities, etc.
職位要求 Competencies and Requirements
工作經驗:具最少一年於四至五星酒店擔任前堂接待員工作經驗
Experience: Minimum of 1 year Front Office experience in a 4 or 5 star hotel
教育程度:須持畢業文憑或相等學歷,主修酒店管理及旅遊學士學位者優先考慮
Education: Diploma or equivalent; major in Hospitality or Tourism preferred
技能 / 證書:懂處理現金交易及基本會計知識
Knowledge/Certificates: Cash handling and basic accounting
語言能力:能操及寫流利廣東話、普通話及英語,懂其他國家語言者優先考慮
Language Ability: Fluent spoken and written English, Cantonese and Mandarin. Other foreign languages an advantage
電腦應用: 熟識Ms Office軟件操作,對Opera及Fidelio系統操作有一定認識
Computer Skills: Proficient in MS Office; knowledge of Fidelio and Opera
知客 Hostperson (2128BR)
職位介紹 Key Responsibilities
以親切有禮的態度接待賓客
Greet restaurant guests in a warm, welcoming and courteous manner
為賓客編配座位及介紹餐廳
Make reservations and arrange table plans
具優質客戶服務技巧,良好溝通能力,熟習電話禮儀
Customer service orientated, excellent communication and interpersonal skills, good phone etiquette
須輪班工作
Able to work on shifts and be flexible regarding work schedules according to business demand
須履行上級所委派的工作
Assist and perform duties assigned by the superiors
職位要求 Competencies and Requirements
工作經驗:具最少二年於四、五星級酒店、酒吧或餐廳之客戶服務工作經驗
Experience: Minimum of 2 year customer service experience in a 4-5 star hotel, lounge or restaurant
教育程度:中學畢業或以上程度
Education: Secondary school diploma or equivalent
語言能力:操流利廣東話及普通話,略懂英語
Language Ability: Good Cantonese and Mandarin, basic English
電腦應用:懂Micros軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
初級調酒員 Junior Bartender (2129BR)
主要職責 Job Purpose
職位介紹 Key Responsibilities
須作好酒吧區域的款客擺設
Setup the bar for service
經常保持酒吧及所有硬件設備的清潔整齊
Clean and tidy the bar and equipment frequently
須作出倉存管理及控制每月存貨
Report stock levels and help control monthly inventory
保持菜單及飲品單的整潔
Keep menus and beverage lists in good condition
熟悉菜單及飲品單內各貨品,以便向客人作出介紹及推薦
Know and understand drink lists, menu items, products and services, and upsell alternatives
職位要求 Competencies And Requirements
工作經驗:具最少一年於酒店及餐廳,從事客戶服務的工作經驗
Experience: Minimum of 1 year related customer service experience in a hotel or restaurant
技能 / 證書:熟識各類飲品及酒吧運作,具簡單現金處理經驗
Knowledge/Certificates: Good product knowledge of beverages and bar operations; basic cash handling
教育程度:中學畢業或以上程度
Education: Secondary school diploma or above
語言能力:能操流利廣東話及普通話、一般英文
Language Abilities: Fluent spoken Cantonese and Mandarin, fair English
電腦應用:懂Micros電腦軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
餐飲服務員 Food & Beverage Server (1225BR)
主要職責 Job Purpose
負責為賓客提供優質的客戶服務,包括以冷靜及有效率的態度為客人介紹當日菜式、落單、端送食物及飲品等;同時亦須為下一位來賓清潔桌面及重新擺放餐具。
Provide excellent customer service and introduce available dishes, take orders, and deliver dishes and drinks calmly and efficiently. Clear and reset tables for new guests.
職位介紹 Key Responsibilities
保持餐飲區和設備的整潔
Clean and tidy the dining area and equipment
招待賓客並為他們落單,並清晰地向賓客重複一遍他們所落的菜單,以確保準確無誤
Serve guests and take their orders; repeat orders to guests for clarification
為每位賓客提供高品質的出品和服務
Deliver high quality products and services to every guest
熟悉菜單及飲品單內各貨品,以便向客人作出介紹及推薦
Know and understand drink lists, menu items, products and services and upsell alternatives
職位要求 Competencies And Requirements
工作經驗:從事客戶服務工作經驗者優先考慮
Experience: Customer service experience an advantage
教育程度:中學畢業或以上程度
Education: Secondary school diploma or above
技能 / 證書:熟悉各類菜餚種類及烹調法者優先考慮,須具簡單現金處理經驗
Knowledge/Certificates: Good product knowledge of international cuisine and basic cash handling
語言能力:能操良好廣東話及普通話,一般英語
Language Ability: Good Cantonese and Mandarin. Fair English
電腦應用:懂Micros軟件操作者優先考慮
Computer Skills: Knowledge of Micros an advantage
申請方式:
請登入 https://www.wynncareersmacau.com/ 申請職位。
如有任何查詢,可於辦公時間星期一至五早上 9 時至晚上 7 時致電 8986 6222 或電郵至recruit@wynnmacau.com