We’re a diverse group of down-to-earth, straightforward people with a passion for home furnishing. We come from all over the world, but we share an inspiring vision: “to create a better everyday life for the many people”. How we realize this vision is based on our shared humanistic values. These values guide our work and build our inclusive, open and honest culture. It’s all based on a spirit of togetherness and enthusiasm. We work hard, but we have fun doing it. We’re always looking for people who share our positive attitude and values.
WHY WE WILL LOVE YOU
Proven experience in combining both process & results orientation successfully
Experienced in creating & implementing mid-term plans, setting budgets and following up goals.
Understanding of P&L accounts
Proven experience of being a valuable contributor to business unit results.
Ability to work across functions and influence a matrix organization
Experience in supporting managers in resolving performance and other people management issue
Self-reliant and motivated with proven ability to work as part of the team as well as independently.
Ability to identify need for and drive change within the unit.
Effective communication and relationship management experience.
Ability to communicate confidently and clearly in spoken and written English.
Facilitation skills.
WHAT YOU WILL BE DOING DAY TO DAY
Act as an HR and store HR business partner to the unit manager on all People topics
Prepare and review cost budget and execute process solutions to lower cost, increase operational efficiency and monitoring recovery process while safeguarding customer experience and corporate governance.
Formulate and execute people strategies and relevant store business plan which are operationally implemented and lived up to
Together with store manager, prepare and secure an up-to-date succession process plan by influencing managers to take the lead with special focus on developing talents and high-performing potentials
Be a good example of IKEA leadership in ways that express IKEA values within and outside IKEA, and together with unit managers’ help to safeguard and promote IKEA Culture
Prepare and deliver store learning & training plan, supported by the Learning & Development Manager and Competence Development Leader
Secure value base recruitment and deliver budget manpower plan for all functions
Responsible to implement co-worker relations plan that effectively manages all local interactions with co-workers
Lead and enforce cost effective contract terms are executed and reviewed properly and in compliance with local laws and regulation as well as Dairy Farm policies.
Secure IKEA to be a safe environment for our customers, suppliers, and coworkers by enforcing relevant rules, guidelines and standard operating procedures
TOGETHER AS A TEAM
Having passion about people and having a strong belief in individuals’ potential
Leading business through people
Steer the business towards long term growth and profitability
Constantly look for more effective ways of working
Interest in home furnishing and what it means for the people’s everyday life at home
COMPENSATION PACKAGE
44 work hours per week, 5 working days per week, Monthly Store Sales Incentive, Annual Fixed Bonus, Public Holiday, Paid Leave (Paid Annual Leave, 14 weeks Maternity Leave, 5 days Paternity Leave, 1 week Marriage Leave), Employee Medical Coverage, , Staff Purchase Discount, Birthday Coupon, Referral Bonus, Excellent Career Path
Personal data collected will be kept and handled confidentially by authorized personnel for recruitment purposes only. It might also be disclosed to our subsidiaries, associates and agencies authorized to process the information for appointment. The Company will retain the applications of candidates not selected for a maximum period of 24 months after the selection process is finalized. Our Personal Information Collection Statement (PICS) is available at our career site and can be provided upon request by contacting our Human Resources Department. Applicants not heard from us within six weeks may consider their applications filed for future reference
Maintain accurate electronic spreadsheets for financial and accounting data.
Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
Complete period-end closing procedures and reports as specified.
Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.
Follow all company policies and procedures; protect company assets; Address guests' service needs in a professional, positive, and timely manner. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones and emails using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisor.
Job Requirement:
Degree holder in Finance or Accountancy or LCC Level II
At least 3 years’ relevant working experience
Strong analytical skill, proficiency with MS Excel
Mature, patient, well-organized and able to work independently
Good verbal and written communication skills (Cantonese/English).
Macau ID holders ONLY
Accounting Clerk
Job Responsibilities:
Perform the day to day processing of financial transactions to ensure that financial data are maintained in an effective, up to date and accurate manner
Follow up financial and accounting documents according to authorized instructions
Reconcile accounts payable and receivable
Issuance of Invoice/ Debit Note
Issuance of cheque Payment
Expense Accruals for Non-trade payable
Managing petty cash for expenses reimbursement
Provide administrative support in order to ensure effective and efficient office operations
Perform other related duties as required
Job Requirement:
Degree holder in Finance or Accountancy or LCC Level II
At least 3 years’ relevant working experience
Strong analytical skill, proficiency with MS Excel
Mature, patient, well-organized and able to work independently
Good verbal and written communication skills (Cantonese/English).
Responsible for handling the daily sales activities and providing courteous customer services to customers. Besides handling the typical sales transactions, may have additional responsibility for monitoring a product category with superiors, such as stock and inventory controls, quality control and price events.
Key Accountabilities
Accomplish the daily assigned duties and achieve the sales objective
Provide professional customer services and interacts with customer to build strong customer relationships
Increase the customer database by capturing as much customers’ information as possible
Communicate well with customers and colleagues at all levels
Display merchandise in accordance with Company’s guidelines and ensure all merchandise on display are properly priced, labeled, signed and in good condition
Perform daily stock count accurately and efficiently
Ensure that Store is clean and tidy in all aspects
Perform other duties as assigned
Qualifications
Secondary school graduate or above in any discipline
Minimum 2 years relevant sales & customer services experience in fashion retail
Pleasant, outgoing, and eager to interact with different levels of customers
Good command of spoken Cantonese, Mandarin, and English
Macau ID holder is a Must
Candidates with more experience may be considered as Senior Client Advisor
Interested parties please send detailed resume and expected salary to Human Resources Department email: career@mo.gucci.com.
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.
Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.
Senior Client Advisor / Client Advisor
We are currently seeking a highly motivated Senior Client Advisor / Client Advisor with strong personality and passion for creating an exclusive experience for our customers to join our expanding sales team.
Responsibilities:
Focuses on development and retention the existing clients; recruitment of new and potential ones
Develops store business through excellent clienteling and KPIs performance (convertion rate, cross selling, AVT, upselling, strategic zoning)
Offer an excellent level couture service at all times across all categories
Foster sales in partnership and OTO appointment routine
Naturally integrates digital tools in selling and clienteling activities
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Requirements:
Minimum 2 years relevant experience in luxury fashion retail environment
Pleasant, outgoing and passionate with high fashion sense
Good command of Mandarin & Cantonese is MUST. Knowledge in English
Excellent communication and ability to work independently
Able to interact with different levels of customers and staffs
Proven sales track records and experienced in handling VIP customers
Able to work on weekends and public holidays
Immediate availability is preferred
Candidate with less experience will be considered as Client Advisor
Team Leader (Supervisor)
We are currently seeking a highly motivated Team Leader (Supervisor) with strong personality and passion for creating an exclusive experience for our customers.
Responsibilities:
Lead the sales team in maximize store sales through monitoring and measuring sales performance on a daily basis through KPIs management (convertion rate, cross selling, AVT, upselling, strategic zoning)
Drive the sales team in deliver the best client experience through the Valentino Client Journey
Recruit new clients and retain them to develop and maintain long-term relationships in order to promote Brand loyalty
Offer an excellent level couture service at all times across all categories
Foster sales in partnership and OTO appointment routine
Naturally integrates digital tools in selling and clienteling activities
Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
Fully support and align with all key business initiatives and Company strategies
Requirements:
Minimum 2 years supervisory experience in luxury fashion retail environment
Pleasant, outgoing and passionate with high fashion sense
Excellent communication and interpersonal skills with strong leadership
Ability to work independently
Able to interact with different levels of customers and staffs
Proven sales track records and experienced in handling VIP customers
Able to work on weekends and public holidays
Immediate availability is preferred
Good command of English, Mandarin & Cantonese is MUST
Application Procedure
Interest parties please send your full resume with current & expected salary to the Human Resources Department by email to hr.vfg@valentino.com.
Data collected will be used for recruitment purpose only
Bottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products Bottega Veneta is as much of a feeling as it is an aesthetic.
Client Advisor
Your opportunity
To bring the in-store customer experience to the next level with flawless service that dazzles. You will seek out and leverage opportunities to enhance sales and increase growth, in harmony with the Bottega Veneta philosophy of luxury.
How you will contribute
Achieve sales targets in line with company strategy and use effective selling techniques to maximize the business potential of the stores
Share information and best practices in order to build solid and harmonious team relationships
Deliver excellent customer service and cultivate customer relationships via effective after-sales service
Efficiently collect and update customer information for CRM and Client Book use
Participate in stock management and maintain the floor display area and merchandise
Embody our company service values and standards at all times
Who you are
F.5 or above
Sales experience preferably in fashion & luxury contexts
Good command of English, and Mandarin
Energetic, outgoing, and pleasant with good customer service
Why work with us?
This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Supervising the Customer Service team with the development, implementation, and maintenance of programs to achieve operational KPIs such as customer satisfaction, first-touch resolution, quality, productivity and case management.
Creates daily accountability for agents regarding the customer service scorecard.
Agent development – Provide soft skill coaching and continued business knowledge training to build and maintain required skill sets.
Assist in the on-job training of newly hired Service agents.
Participates in the planning and evaluation of root cause issues to increase continuous improvement in the field, determine and identify trends and make appropriate, timely recommendations to management.
Constantly trying to improve the customer experience by analyzing operational performance alongside your manager.
Reviewing the current customer service operation and helping your manager set up new processes to streamline and improve the customer experience.
Prepare productivity reports.
Other duties and responsibilities as assigned.
Working Location: Macao
Who is our Right Fit
Macau ID Holder
Diploma holder with 5 years or above in the contact center industry; or with extensive years of relevant experience
Minimum 2 years at supervisory level
Strong ability to deal with difficult people with excellent complaint handling skills
Excellent supervisory skills with demonstrated problem-solving capability and decision-making potential
Strong prioritizing and multitasking skills to work within tight deadlines
Good command of spoken and written Chinese and English
Proficient in computer skills, including MS Office and Chinese typing
Finance Officer
What You will be Doing
Ample development opportunities becoming a future-proof “Digitalized Professional Accountant”, by being the stakeholders in TECHFIN projects, robotic process automation process and business intelligence tools adoption
By developing your career in Authorized Employer of Hong Kong Institute of CPAs, Association of Chartered Certified Accountants, and CPA Australia, you will work with a dynamic and elite finance team in the most fast growing and innovative end-to-end Ecommerce platform in Hong Kong
As part of Finance Team, you will be one of the key drivers providing financial and analytical leadership to Finance team members as well as business partners. You will be responsible for numerical and analytical deliverables for internal reporting, business decision making and regulatory compliance purposes in a fast moving and high-growth environment. Process re-engineering is also inevitable for the automated financial reporting process
Who is Our Right Fit
Bachelor degree in Accounting or equivalent
4 years or up relevant working experience preferably with audit experience
Experience in account receivables management and control is must
Member of recognized accounting professional bodies, e.g. HKICPA/ACCA, is a plus
Proficiency in Excel/PowerPoint/PowerBI/Other BI tools will be advantageous
Self-motivated, energetic, well-organised, independent with good communication skills and able to work under pressure
Customer Service Officer (Signing Bonus - $6,000)
What You Will Be Doing
Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email
Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels
Collaborate closely with different stakeholders to ensure effective service delivery to customers
Support ad hoc projects to ensure smooth team operations.
Working 9 hours per day with shift rotations between 09:00 – 24:00 (including weekends & public holidays)
8 days’ off per month
Working Location: Macao
Who is our Right Fit
Bachelor's Degree or above
Macau ID Holder
At least 1 year of customer service experience
Highly motivated and able to work independently with strong sense of responsibility
A good team player and desire to work in a team-oriented environment
Excellent command of English, Cantonese and Mandarin
Proficiency in Chinese word processing & MS Office is essential
Excellent service manner, positive thinking and willing to work under pressure are preferred
Candidates with more experience will be considered as Senior Customer Service Officer
Immediate available is highly preferred
At HKTV, we offer a competitive salary along with attractive talent benefits, including:
16 days of annual leave, plus marriage, maternity, paternity, exam, birthday leave*, 2-day family care leave*, full pay sick leave, and compassionate leave.
A five-day workweek with flexible hours before 10:00 AM for selected roles in our TKO office.
A 20% employee discount program.
Comprehensive medical and life insurance coverage.
Dental benefits and an attractive education partnership allowance.
Professional training and opportunities for career advancement.
