ANGEL is a global company dedicated to manufacturing and supplying playing cards, casino currency, table solution and gaming equipment to international casino markets for decades. We have established reputation on supplying high quality products and sophisticated services with major casinos, in Asia, the U.S. as well as Oceania region. As the sales branch of Angel Group in Macau, Angel Macau Limited has been providing casino playing cards, table games equipment, system, gaming chips and maintenance service to licensed casinos in Macau for many years.
Assistant Manager / Senior Associate - Human Resources & Administration
DESCRIPTION SUMMARY OF THE POSITION
Provide daily support to the HR & Admin Team to ensure efficient operation of the office and act as the point of contact of all employees, providing HR & Admin support and managing their queries.
KEY RESPONSIBILITIES
Work with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations.
Work closely with other administrative staff and supports other colleagues as needed
Present a positive and professional image for the organization
Manage travel arrangements for senior staff as well as overseas colleagues
Research as requested and compiles and summarizes information for reports or presentations.
Assist and ensure proper recruitment and onboarding procedures are in place
Ensure that deadlines are met and adapts to changing priorities
Coordinate logistics for meetings, including room setup and catering
Maintain physical and digital filing systems
Draft and edit letters, reports, and other documents
Answer phone calls and direct callers to appropriate personnel, schedules appointments, signs for incoming packages, and assist clients and other visitors
Respond to emails and other digital queries and correspondence
Input and update information in databases and spreadsheets
Use word processing and presentation software to create and edit documents.
Work with external vendors to ensure office equipment is in good working order and office supplies are always on hand
Any other ad hoc duties assigned by the Company
REQUIREMENTS
Macau ID holder
Bachelor degree
Proficiency in MS Office, Excel, Powerpoint, etc
Detail-oriented, able to multitask and have a positive attitude towards problem-solving.
Ability to handle sensitive, confidential information
Ability to work independently and in collaboration with others
Knowledge of basic Human Resources related procedures and Macao Labor Law
WORK HOURS & HOLIDAYS
Monday to Friday: 09:00-18:00
14 days paid Annual Leave per year
6 days paid Sick Leave per year
RENUMERATION
Negotiable
ONE (1) month bonus per annum
Assistant Manager / Senior Associate - IT & System
SALARY: Negotiable
SUMMARY DESCRIPTION OF POSITION
Responsible for the installation, setup, maintenance and reconfiguration of Gaming products. Provide technical customer support for clients within the region. Conduct product QA/QC testing and support the Company’s Research and Development division for related product development needs and requirements.
ESSENTIAL DUTIES & REPONSIBILITIES
Installation, configuration and maintenance of Gaming products at the front end, including software.
Repair of faulty Gaming products in-house wherever possible. If in-house repair is not possible, able to liaise with vendors for necessary repairs.
Repair and maintain Gaming products within service inventory.
Customer training – able to train users on proper operation of Gaming products.
Provide timely technical support to customer
On site and/or remote technical support for installed Gaming systems.
Via email / telephone (During contracted support hours and after hours where relevant).
Support the Company’s global software systems test team’s QC process before new product releases and report bugs and issues to R&D in a formalized manner.
Working with the Global team to support system-related projects and provide any technical knowledge about operating systems, networking and security.
Support the Company’s Product Management and R&D divisions to suggest improvements to Gaming products
Responsible for completion and submission of required daily documentation, both written and electronic, including field service reports, time sheets, expense reports, etc.
Perform initial quality inspection of delivered gaming products to customer.
Perform final inspection to ensure proper operation after gaming product installation.
Some regional travel on very short notice is required.
Flexible working hours when required. Outside of standard office hours and days of the week.
REQUIRED EDUCATION / KNOWLEDGE & SKILLS
BSc in Computer Science or related discipline
Macau ID Holder
Knowledge in Microsoft SQL Server databases (Microsoft Certifications preferred).
Knowledge in the Servers Operating systems especially in Microsoft Environment (Microsoft Certifications preferred).
Knowledge with the Network environments, infrastructures and the security, including the network protocols and the firewalls.
At least two to three years working experience in systems test & quality controls. Advantageous to have experience in Casino systems.
Experience in customer relations. Able to clearly express technical information to customers verbally and in writing.
Fluent in English, Cantonese, oral and written, required.
Mandarin advantageous.
Note: The job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related tasks and responsibilities than those stated above.
Contact us to apply
Interested applicants please submit your resume to the following email:
Interested parties, please send the resume to careers@crowneplazamacau.com For enquiries, please contact us at（853）8590 8063. The positions are application for Macao residents only. All information provided will be kept strictly confidential and Information will be used for the purpose of processing your application or other employment-related matters.
